Position Summary

The Medical Assistant plays a vital role in supporting physicians and care teams to deliver exceptional patient care in a fast-paced ambulatory setting. This position combines clinical expertise with outstanding customer service to ensure a positive patient experience and efficient practice operations.

At Brown University Health, employees are expected to embody our core values of Compassion, Accountability, Respect, and Excellence (CARE) in every interaction with patients, colleagues, and the community. Team members are also expected to demonstrate our Success Factors, including building trust, valuing diversity, maintaining a patient and community focus, and collaborating effectively across teams.

Key Responsibilities

• Assist physicians and clinical staff with patient care and office workflows.
• Obtain and document patient histories, vital signs, medication lists, and other clinical information.
• Prepare patient charts, perform pre-visit planning, and manage documentation and data entry.
• Perform routine clinical procedures including EKGs, rapid strep tests, urine dips, spirometry, nebulizer treatments, and other approved diagnostic services.
• Administer medications and vaccines according to established protocols.
• Educate patients on medical conditions, treatments, and wellness initiatives within established guidelines.
• Coordinate referrals, prior authorizations, and follow-up care, including urgent and STAT requests.
• Monitor quality reports and assist in closing gaps in care to support quality outcomes.
• Maintain inventory and stock levels of medical supplies and medications.
• Monitor and document vaccine storage temperatures in compliance with Department of Health regulations.
• Follow infection control, safety, and environmental protocols.
• Ensure compliance with OSHA, HIPAA, Department of Health regulations, and organizational policies.
• Protect patient demographic, clinical, and financial information.
• Deliver exceptional customer service and patient-centered care.
• Participate in required meetings, training sessions, and professional development activities.
• Perform additional duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Graduate of an accredited Medical Assistant training program (9 months or longer) or a minimum of three years of Medical Assistant experience in a comparable ambulatory setting within the past five years.
• Current Basic Life Support (BLS) certification required.

• Working knowledge of medical office procedures, clinical protocols, and patient care practices.
• Ability to utilize electronic medical records (EMR), scheduling systems, and other healthcare software applications.
• Strong communication and interpersonal skills with patients, providers, and team members.
• Ability to remain calm and respond appropriately in emergency situations.
• Understanding of patient care across all stages of life, with sensitivity to cultural differences and individual needs.
• Proficiency with computers, scanners, and other office technology.

• Three years of Medical Assistant experience in an ambulatory setting within the last five years preferred; recent graduates of a Medical Assistant program may be considered.
• Experience with electronic medical records and appointment scheduling software preferred.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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