SUMMARY:
Reports to the Ambulatory Clinical Manager, Practice Manager, or other designated supervisory personnel. Under the general supervision of a Licensed Independent Practitioner, provides clinical and administrative support in an ambulatory setting in accordance with established policies, procedures, and practice protocols.

Provides age-appropriate care for pediatric, adolescent, adult, and geriatric patients while supporting patient- and family-centered care. Works in alignment with Brown University Health’s mission, vision, and values of Compassion, Accountability, Respect, and Excellence, while demonstrating collaboration, trust, respect for differences, and a strong focus on patients and the community.

RESPONSIBILITIES:

• Works effectively and respectfully within the scope of training and capabilities.
• Follows practice, clinic, and office workflows to support quality, efficiency, and patient care.
• Performs pre-visit planning by reviewing and updating patient records, including recent test results, consultations, correspondence, and other relevant information. Identifies needed services based on established protocols and communicates point-of-care reminders to providers through the electronic medical record (EMR).
• Prepares patients for examinations and treatments by escorting them to exam rooms, obtaining and documenting vital signs and weight, recording chief complaints, completing medication reconciliation, reviewing patient histories, documenting pain scores, and completing required questionnaires.
• Supports efficient patient flow throughout the practice or clinic.
• Reviews health maintenance and chronic illness needs and performs or initiates services according to established protocols and standing orders.
• Performs point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1C, glucose, urinalysis, urine HCG, rapid strep testing, and other approved tests.
• Documents patient allergies, medications, and medical, surgical, and family histories in the patient record and initiates pharmacy benefit verification as needed.
• Assists providers with physical examinations and performs procedures using appropriate aseptic techniques and established protocols.
• Administers vaccines and places PPDs in accordance with practice or clinic protocols.
• Completes post-visit follow-up, including ensuring blood and other specimens are properly labeled, documented, and sent to the laboratory.
• Tracks laboratory orders and results, follows up with patients regarding outstanding labs or orders, updates the EMR, and promptly reports abnormal results to the physician or nurse.
• Follows up on specialty referrals and other services, tracks consultation reports, updates the EMR, and contacts patients regarding outstanding referrals.
• Reviews pending prescription refill requests.
• Cleans, prepares, and restocks examination rooms between patients.
• Explains programs, procedures, tests, and preparation instructions to patients and provides education regarding coordination of care and appropriate healthcare utilization. Documents identified barriers to care.
• Schedules tests and follow-up appointments, pre-registers patients for upcoming visits, verifies demographic and insurance information, and obtains prior authorizations as needed.
• Monitors and orders supplies, cleans medical equipment, reports missing or damaged equipment, and monitors medication and supply expiration dates.
• Assists with administrative office duties, including mailing reminders and other correspondence to patients.
• Manages time effectively and uses slower periods to prepare for upcoming patient and practice needs.
• Maintains quality assurance, safety, environmental, and infection-control standards in accordance with established policies and procedures.
• Protects patient privacy and confidentiality.
• Maintains a positive attitude and actively contributes to a team-based approach to patient care.
• Supports patient-centered medical home goals by demonstrating flexibility and a willingness to adapt to change.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

Basic Knowledge:

• High school diploma or equivalent required.
• Ability to read, write, and speak English.
• Basic Life Support (BLS) certification required.
• Medical Assistant certification preferred.

Experience:

• Graduation from a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience required.
• Applicants without formal Medical Assistant training may be considered if they have at least three years of related experience in a comparable clinical role, such as an LPN, medical student, EMT, or paramedic.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: