Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being l W eading and reliable force in South Korean commerce. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.   

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 

Role Overview  

As a Product Ops Manager, you will be responsible for driving the end-to-end operationalization of key pricing products. You will work directly with PMs and Ops teams to turn product features into smooth daily operations, ensuring seamless rollouts and adoption. 

What You Will Do  

• Execution & Rollout: Lead product launches/rollouts within Pricing Ops; build SOPs, training materials, and documentation for operational teams.  
• Cross-functional Coordination: Act as the primary liaison between assigned Pricing PMs and frontline operation teams to solve blocker issues during product deployments.
• Metrics & Optimization: Track product adoption metrics, operational efficiency impact, and user compliance after product launches.
• People Management: Direct management of L4 Associates, guiding their daily execution and career growth.   

Qualifications

• 4-6 years of experience in Product Operations, Program Management, or Strategy & Ops.
• Experience with process optimization and product lifecycle management.
• Strong communication skills to bridge technical and non-technical stakeholders.  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer.
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.  
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.  
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.  
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.  
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.  

Privacy Notice  

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.  https://www.coupang.jobs/en/privacy-policy