About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Takaful Berhad

FWD Takaful Berhad (“FWD Takaful”) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

Visit https://www.fwd.com.my

Join us

We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.

KEY ACCOUNTABILITIES

• Responsible to achieve NB sales target and operating goals through execution of field deployment and activity engagement with HSBC Insurance Product Expert (IPE) / Branch Managers / Area Managers / Regional Sales Manager and Sales Representatives.
• To consistently coach and grow Bank sales representatives’ knowledge and skills competency with regards to Takaful
• To align with Advance and Premier segment branches in co-developing productivity and persistency alongside IPEs
• Intervention of Business MI in order to incorporate improved ground support, relationship and new growth area.
• To govern service levels standards set by both parties and to build long term relationship with Centre of Influence within organization especially in resolving sales dispute and issues.
• To ensure marketing collaterals are readily available at every sales point and the usage is in compliance with prescribed product specification.
• To keep abreast with market intelligence and to provide periodical business and activity progress to the Management 
• To facilitate Training planning and implementation.
• To undertake any other task/project assigned by Management

QUALIFICATIONS / EXPERIENCE

• University (BA) or (BS)
• At least 5-7 years working experience with 3 years in marketing / sales related functions
• Worked in a financial institution
• Possess board-based knowledge of the Takaful business and Malaysian practices
• Possess the ability to apply entrepreneurial and commercial thinking to delivering business performance
• Possess strategic thinking capability
• Excellent influential skills – able to influence people of different cultures and backgrounds
• Strong verbal and written communication skills – must be able to communicate effectively both internally with Group executives & salesforce teams and externally with customers
• Excellent interpersonal skills – excellent customer relationship management

KNOWLEDGE & TECHNICAL SKILLS

• Demonstrable experience in handling objection for Takaful, problem solving, soft skills, role play, negotiation skills
• Understanding in Takaful business and market segmentation
• Excellent English and Bahasa Malaysia communication skills