Job Description Summary

Job Description

Roles and Responsibilities

• Contract & Operations Management
  • Operational Ownership: Oversee all on-site maintenance services, including preventive and remedial activities, field engineering support, and facility management.
  • Contract Administration: Manage pre- and post-contractual administration, including terms and conditions, claims management, and risk modeling.
  • Financial & Metric Stewardship: Ensure strict adherence to contract financial and technical specifications.
  • Drive profitability while maintaining high standards for quality, volume, and timeliness.
  • Proposal Support: Assist in sales campaigns, tender preparation, and project reviews, providing the analytical expertise to support new business acquisition.
• Customer Relationship & Leadership
  • Single Point of Contact: Act as the primary liaison for the customer, facilitating clear communication, negotiating contract variations, and ensuring the timely resolution of technical and operational issues.
  • Site Leadership: Serve as the authorized representative for site operations, with full responsibility for site safety management and regulatory compliance.
  • Team Guidance: Lead functional teams and small projects, building consensus and mentoring junior staff.
  • Influence cross-functional strategy by providing deep technical and business-driven insights.
• Strategic Influence & Innovation
  • Process Improvement: Interpret complex business challenges and recommend best practices to improve product and service delivery.
  • Data-Driven Decision Making: Utilize in-depth technical expertise and multi-source data analysis to solve complex operational problems and develop solutions that extend beyond standard parameters.
  • Industry Awareness: Maintain an expert-level understanding of market trends, competitive positioning, and evolving technical standards to inform departmental strategy.

Required Qualifications

• Education & Experience: Master’s degree from an accredited university, or an undergraduate degree with 10+ years of relevant experience in Services & Contract Performance Management (CPM) and in Power Industry.
• Professional Certification: Must hold relevant professional engineering or safety licenses (e.g., Professional Engineer (기술사/기능사), Certified Engineer (기계공사기사), Industrial Safety Engineer (산업안전기사), or equivalent).
• Traveling: This is a hybrid role; mandatory travel to multiple customer sites.

Desired Characteristics

• Leadership & Communication: Exceptional interpersonal skills with the ability to influence stakeholders, explain complex concepts, and build consensus.
• Ownership Mentality: Highly disciplined and self-managed; demonstrates "wing-to-wing" ownership and a proactive, action-oriented approach to problem-solving.
• Analytical Rigor: Demonstrated ability to analyze operational data and understand the underlying logic of service tools and operations data.
• Operational Agility: Proven track record of managing remote/site-based operations with a focus on responsiveness, productivity, and customer-centricity.
• Mindset: High-energy "doer" mentality; must be self-disciplined and capable of working autonomously in a remote/hybrid capacity.

Additional Information