Job Description Summary

Job Description

Roles and Responsibilities

In this role, you will:

• Network Troubleshooting: Diagnose and resolve network related issues, both hardware and software, ensuring minimal downtime.
• ​Layer 2 & Layer 3 Support: Provide troubleshooting support for routing and switching environments.
• UTM Firewall Management: Work with UTM firewalls to update security and traffic polices, debug traffic flows and firewall rules.
• Network Configuration Design and Validation: Review and validate network configurations to ensure they align with company standards and best practices.
• Performance Monitoring: Utilize network monitoring tools to validate the health and performance of all network systems.
• Documentation and Reporting: Maintain accurate network documentation, including configurations and diagrams to accurately depict steady state information.
• Collaboration: Work closely with other IT team members, vendors and customers located throughout the world.
• Incident Response: Act as a point of contact for resolving network related incidents and outages. (There is no requirement for on call support)

Required Skills and Experience:

• Certifications: At least CCNA(Cisco Certified Network Associate) or equivalent certification. Certifications in security, OS, and automation are a plus.
• Relevant years of experience in a network support or TAC, ideally with exposure to enterprise or datacenter environments.
• Strong understanding of layer 2 and layer 3 technologies and protocols.
• In-depth knowledge of TCP, UDP, Multicast, and Network Virtualization.
• Vendor agonistic knowledge across firewall technologies.
• Analytical problems solving skills.
• Experience with network performance monitoring, scripting languages and automation (Docker, Python, Ansible) is a plus.
• Excellent written and verbal communication skills with the ability to explain complex IT issues to nontechnical stakeholders.

Education Qualification

• A degree in Computer Science, Information Technology, or related field is preferred.
• CCNA (Cisco Certified Network Associate)

Additional Information