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Job Title: Invoice to Cash Specialist I (PG23) – Collections (Night shift)

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating exciting business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

The Invoice to Cash Specialist I is responsible for performing end-to-end service delivery in the Invoice to Cash Collections and Dispute Management process for a high‑volume, mid-low value customer portfolios serviced by J&J Global Services Finance.  This position reports to the I2C Senior Team Lead (Collections).

Key Responsibilities:

• Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
• Maintain Operational Excellence
• Execute end‑to‑end Collections and Dispute processing for a high‑volume, mid-low value customer portfolios.
• Perform collections reminders, follow‑ups, and dunning activities in line with defined playbooks and working instructions.
• Monitor overdue balances, payment trends, and customer responses through dashboards and reports.
• Receive incoming calls, and address issues and requests.
• Reconcile incoming payments in a timely manner and identify basic disputes for appropriate handling or escalation.
• Deliver and track performance against assigned metrics.
• Perform financial closing activities.
• Utilize AR systems and automation tools to execute collections activities efficiently and consistently.
• Identify recurring process or system issues and support and/or initiate continuous improvements.
• Handle routine customer inquiries related to invoices, payments, and disputes.
• Escalate exceptions, system constraints, or non‑standard scenarios in accordance with defined escalation guidelines.
• Ensure timely and accurate handoff of cases requiring higher‑touch or specialized intervention.
• Facilitate resolution of disputes involving pricing, billing, delivery, contractual, or internal process issues.
• Coordinate with Commercial, Customer Service, Supply Chain, and other stakeholders to remove payment barriers.
• Align dispute and collections activities with past‑due timelines and cash recovery priorities.
• Execute all collections activities in compliance with internal controls, policies, and audit requirements, including WWP, ICH, DTP, and other applicable standards.
• Maintain accurate and complete documentation of collections actions and customer interactions in systems of record.

Qualifications:

Education

• Bachelor’s degree or equivalent is required, preferably in Accounting or Finance or related business discipline.
• CPA, CMA, MBA or other relevant professional certifications are preferred.

Experience & Background

·       1 to 3 years of relevant work experience, preferably in Finance, Invoice‑to‑Cash operations.

·       Basic understanding of Finance, AR processes, and compliance requirements.

·       Exposure to the end‑to‑end Invoice‑to‑Cash process (ex. Cash Application, Credit, Collections, Dispute Management); experience in Collections is preferred.

·       Experience in a shared services, BPO, or multinational environment is an advantage.

Skills & Competencies

·       Strong customer engagement skills with the ability to professionally manage routine and difficult interactions.

·       Basic negotiation skills to support payment follow‑ups and collections activities.

·       Analytical and problem‑solving skills with attention to detail.

·       Strong verbal and written English communication skills.

·       Ability to work effectively in a team environment, manage priorities, and operate with a sense of urgency and agility.

Systems & Technology

·       Experience working with ERP systems is preferred; exposure to automation tools is an advantage.

Work Requirements

·       Willingness to work on NIGHT shift.

·       Willingness to work onsite, with flexibility for a temporary hybrid setup where applicable.

Other tasks assigned by the manager.

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