Inside Sales Supervisor

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

We’re looking for an Inside Sales Supervisor to help manage and grow the day-to-day sales operation while leading a small sales/customer service team.

You’ll work directly with company leadership and own the sales lifecycle from inbound inquiries through quoting, closing, shipping coordination, and post-sale follow-up. You’ll also coach a two-person support team, delegate tasks, and help ensure customers receive a strong experience throughout the sales process.

This is a high-autonomy, startup-like environment suited to someone who is confident speaking with customers, enjoys coaching a small team, and is comfortable solving different problems each day.

What You’ll Own

Inbound Sales & Customer Communication

• Answer incoming calls and emails from current customers and leads.
• Demonstrate strong knowledge of the company’s products.
• Determine the appropriate next steps for each customer inquiry.

Sales & Closing

• Manage customer inquiries throughout the sales process.
• Prepare quotes and close orders.
• Answer customer questions and complete required paperwork.
• Take ownership of opportunities from inquiry through close.

Lead Follow-Up

• Maintain long-term leads through consistent and proactive follow-up.
• Keep opportunities moving forward through timely communication.
• Identify when additional team support or follow-up is needed.

Team Leadership & Delegation

• Coach a two-person sales/customer service support team on customer communication.
• Delegate tasks to team members when appropriate.
• Help the team stay organized and responsive to customer needs.

Post-Sale Coordination

• Monitor the post-sale process and shipping experience.
• Help resolve issues and ensure customer satisfaction.
• Maintain strong customer relationships after the sale.

Required Experience & Skills

• Strong sales and customer communication skills.
• Comfortable working remotely and independently.
• Comfortable spending up to half of the day on the phone.
• Self-motivated, detail-oriented, and resourceful.
• Strong communicator who can manage multiple priorities.
• Experience in sales, customer support, and managing a small team is preferred.
• Familiarity with Google Workspace and Microsoft Office is a plus.
• Familiarity with public safety training or firearms industry products is a plus but not required.
• No formal education or specific experience requirements.

What Makes You a Strong Fit

• You take ownership of the entire sales process rather than focusing only on individual tasks.
• You’re confident speaking with customers and handling sales conversations.
• You’re persistent and organized when managing long-term leads.
• You enjoy coaching and supporting a small team.
• You’re comfortable making decisions independently in a high-autonomy environment.
• You’re resourceful and able to solve unexpected problems.
• You’re proactive and interested in helping shape a growing company rather than simply executing assigned tasks.

Interview Process

1. Initial Application
2. Spark Hire One-Way Video Interview
3. Client Interview
4. Offer Stage