Company:

Marsh

Description:

INTERNAL JOB POSTING

MMB Technology Implementation & User Adoption

We are seeking a Senior Business Analyst to support technology projects focused on driving user adoption in the health benefits domain. This role requires a unique blend of technical understanding, healthcare domain expertise, and the ability to bridge technology teams and business stakeholders. The successful candidate will play a critical role in ensuring seamless implementation and adoption of healthcare technology solutions, particularly in Health Benefit Broker platforms and similar MMB (Mercer Marsh Benefits) tools.

No. of positions : 1

Designation : Senior Manager - Project Management

Last Date to apply : 15th Sep 2026

Location : Pune

We will count on you to:

• Liaise between technology development teams and business users to ensure requirements are clearly understood and implemented
• Gather, document, and translate business requirements into technical specifications for technology implementation projects
• Support the implementation and rollout of health benefits technology solutions, with focus on user adoption
• Conduct user training sessions and create end-user documentation to facilitate smooth adoption of new systems
• Identify adoption barriers and develop strategies to overcome resistance to change
• Manage stakeholder expectations throughout the project lifecycle and maintain communication across all levels
• Perform gap analysis between current state processes and proposed technology solutions
• Monitor project progress against timelines and budgets; escalate risks and issues as needed
• Conduct testing coordination and user acceptance testing (UAT) activities
• Provide post-implementation support and optimization recommendations

What you need to have: 

• 5-15 years of work experience in business analysis, project coordination, or technology implementation roles
• Demonstrated experience working on technology implementation projects with cross-functional teams
• Hands-on experience with Health Benefit Broker platforms or other MMB tools
• Strong knowledge of medical insurance products, processes, and workflows
• Proven ability to manage stakeholder engagement and communicate across technical and non-technical audiences
• Project management experience, including scope management, scheduling, and resource coordination
• Excellent written and verbal communication skills; ability to present findings to senior leadership

Eligibility:

• Minimum 12 months experience as Manager / Senior Manager

• Should have at least “On-Track” or equivalent rating in last appraisal

• Should not be under any Performance Counselling Plan or have had any official disciplinary action within the last 3 months

What makes you stand out?

• Communication: Expert-level written and spoken communication; ability to simplify complex technical concepts for business users
• Technology Acumen: Comfortable learning new systems quickly; ability to understand technical architecture and data flows
• Medical Insurance Domain Expertise: Fluent in health insurance products, benefits administration, and industry processes
• Stakeholder Management: Skilled at building relationships, managing competing priorities, and fostering collaboration
• User Adoption Strategy: Experience designing and executing change management and user adoption initiatives
• Project Management: Strong organizational and planning skills; ability to track multiple workstreams simultaneously
• Problem Solving: Analytical mindset with the ability to identify root causes and develop practical solutions
• Bachelor's degree. Preferred post graduation.
• Background in process improvement or change management methodologies (Six Sigma, Lean)
• Experience with agile or iterative development methodologies
• Healthcare industry background or prior insurance experience

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.