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Job Summary

The Head: Performance, Data & Transformation is responsible for establishing and leading the performance, analytics, data, digital, governance and transformation capability for Corporate Real Estate Services (CRES).
The role acts as the strategic enabler of the CRES operating model by providing a single source of truth for portfolio performance, data governance, business intelligence, strategy execution, digital transformation, process optimisation and organisational change.
The role enables executive decision-making through integrated reporting, advanced analytics and insights while driving the successful implementation of strategic initiatives, operating model changes and continuous improvement across the end-to-end real estate value chain.
The role ensures that CRES remains data-driven, digitally enabled, operationally efficient and aligned with enterprise strategy, regulatory expectations and business priorities.

Job Description

Key Outputs and Deliverables

CRES Enterprise Performance Framework

• Executive performance scorecards
• Strategic KPI framework
• Portfolio performance dashboards
• Monthly and quarterly business reviews
• Benefits realisation reporting

Enterprise Data & Analytics

• CRES data strategy
• Enterprise real estate information model
• Data governance framework
• Portfolio analytics and insights
• Data quality standards and controls

Digital & Technology Enablement

• CRES Digital Strategy
• Technology roadmaps
• Digital transformation initiatives
• Automation and workflow optimisation
• Smart building and workplace analytics solutions

Transformation Portfolio

• Strategic transformation roadmap
• Change programmes
• Operating model implementation
• Process optimisation initiatives
• Continuous improvement framework

Governance & Business Management

• Governance forums and reporting
• Executive committee packs
• Business planning processes
• Risk and control reporting
• Regulatory information management

Key Accountabilities

1. Enterprise Performance Management

• Develop and maintain the CRES performance management framework.
• Define key performance indicators across all CRES portfolios.
• Establish performance reporting standards and methodologies.
• Provide executive insights into portfolio performance, cost efficiency, risk exposure and service outcomes.
• Lead integrated performance reviews and management reporting processes.
• Monitor strategic plan execution and benefits realisation.

Accountable for:

• Enterprise performance scorecards
• KPI governance
• Benefits tracking
• Executive reporting

2. Data Strategy, Governance and Information Management

• Establish the enterprise real estate data strategy.
• Design and govern the CRES information architecture.
• Ensure high-quality, trusted and sustainable data across the portfolio.
• Define data ownership, stewardship and accountability.
• Implement data governance standards and controls.
• Maintain a single source of truth for real estate information.

Accountable for:

• Data governance
• Data quality
• Data architecture
• Master data management
• Reporting standards

3. Business Intelligence and Analytics

• Lead the development of advanced analytics capabilities.
• Deliver portfolio insights and predictive analysis.
• Provide analytical support for investment and portfolio decisions.
• Develop dashboards and self-service reporting platforms.
• Generate strategic insights relating to:
  • Portfolio optimisation
  • Occupancy utilisation
  • Workplace performance
  • Capital project delivery
  • Supplier performance
  • Facilities performance
  • Property operating costs

Accountable for:

• Business intelligence
• Predictive analytics
• Executive insights
• Enterprise reporting

4. Digital Enablement and Transformation

• Develop and implement the CRES digital roadmap.
• Drive adoption of digital technologies and automation.
• Partner with Group Technology to improve system integration and digital capabilities.
• Lead technology-enabled business transformation programmes.
• Evaluate emerging property technology (PropTech) solutions.
• Drive innovation across the real estate value chain.

Accountable for:

• Digital strategy
• Automation
• Innovation
• Technology enablement
• Continuous improvement

5. Transformation and Change Leadership

• Lead the CRES transformation portfolio.
• Translate strategic objectives into executable programmes.
• Drive operating model implementation.
• Establish programme governance and transformation controls.
• Lead organisational change management activities.
• Ensure sustainable adoption of new processes and ways of working.

Accountable for:

• Transformation delivery
• Change management
• Programme governance
• Benefits realisation

6. Governance, Strategy Execution and Business Management

• Coordinate Annual Business Planning and Strategy processes.
• Support executive governance forums and leadership teams.
• Consolidate enterprise reporting and decision support materials.
• Drive governance maturity across CRES.
• Coordinate regulatory and audit information requests.
• Ensure alignment of initiatives across the six CRES portfolios.

Accountable for:

• Governance coordination
• Strategic planning
• Executive support
• Decision support
• Management information

Leadership Responsibilities

• Lead and develop a high-performing team.
• Establish capability frameworks for performance, analytics and transformation resources.
• Create a culture of data-driven decision making.
• Promote innovation and continuous improvement.
• Develop succession pipelines and talent strategies.
• Drive collaboration across all CRES portfolios and regional teams.

Stakeholder Management

Internal

• Group Head: CRES
• CFO
• COO
• Risk and Compliance
• Technology & Data
• Procurement
• Human Capital
• Business Unit Executives
• Regional and Country Leadership

External

• Technology vendors
• Data providers
• Property technology partners
• Consulting partners
• Real estate service providers

Minimum Requirements

Qualifications

Essential

• Bachelor's Degree in Business, Engineering, Real Estate, Data Analytics, Information Systems, Finance or related discipline

Preferred

• Postgraduate Degree (MBA, MCom, MSc or equivalent)
• Change Management certification
• Project Management certification
• Data Analytics qualification

Experience

• 10-15 years' experience in strategy, performance management, transformation, analytics or business operations.
• Experience leading enterprise transformation programmes.
• Experience in data, business intelligence and reporting environments.
• Experience within Corporate Real Estate, Financial Services, Infrastructure or Operations functions.
• Experience leading multi-disciplinary teams.
• Experience operating in a complex, matrix and geographically dispersed environment.

Technical Skills

• Corporate Real Estate Analytics
• Performance Management Frameworks
• Data Governance
• Data Visualisation and BI
• Strategic Planning
• Transformation Management
• Change Management
• Programme Delivery
• Digital Transformation
• Portfolio Performance Management
• Financial Analysis
• Process Excellence and Lean Methodologies

Competencies

Leadership

• Strategic Thinking
• Enterprise Leadership
• Commercial Acumen
• Executive Influence
• Decision Making

Execution

• Results Orientation
• Planning and Organising
• Governance Excellence
• Continuous Improvement
• Problem Solving

Interpersonal

• Stakeholder Management
• Communication
• Collaboration
• Negotiation
• Change Leadership

Education

Bachelor's Degree: Business, Commerce and Management Studies

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised