Sobre este puesto de Global Technical Service Partner Coordinator (m/f/d) en ResMed
We are looking for our future Global Technical Service Partner Coordinator (m/f/d) to join our Technical Services team in Bremen.
The role is offered as hybrid with approximately 2-3 day per week onsite in our Bremen office and a fixed term contract for one year.
Let's talk about Who we are :
Resmed is the global leader in connected devices and digital health with over 10,000 talented people globally. We help millions of people sleep, breathe and live better lives. Are you ready to help fuel our growth? As Resmed continues to evolve with the future of healthcare, our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help treat and manage sleep apnoea, COPD, and other chronic respiratory diseases that, together, affect over one billion people worldwide.
Let's talk About the Team and You :
This role sits within Global Technical Services, a highly international and matrixed organization that works closely across regions and functions. The team plays a critical role in ensuring that our global service operations and partner ecosystem run efficiently, consistently, and in alignment with company standards.
We are looking for a Global Technical Service Partner Coordinator (m/f/d) who thrives in a fast-paced, cross-functional environment and enjoys managing complex workflows with a strong focus on quality, governance, and operational excellence.
If you enjoy structured coordination, working with multiple stakeholders, and ensuring operational consistency at scale, this role offers the opportunity to have a meaningful impact on how ResMed manages global service partnerships.
What You’ll Do :
Pricing Workflow Coordination
- Coordinate end-to-end pricing workflows, ensuring correct templates, inputs, and documentation are used
- Validate operational data such as volumes, SLAs, capabilities, performance, and cost-to-serve inputs
- Prepare complete pricing packages and route them to Sales Ops, Finance, and Legal for approval
- Track workflow progress, manage version control, and escalate delays where needed
Contract Workflow Coordination
- Ensure correct contract templates and operational requirements (SOPs, SLAs, capability expectations) are included
- Coordinate routing of contracts to Legal, Procurement, Sales Ops, and Finance
- Track contract status and ensure documentation accuracy and completeness
- Ensure final signed contracts are stored and communicated appropriately
Governance & Standardization
- Enforce adherence to global SOPs, templates, and approval workflows
- Support compliance checks, audits, and partner readiness activities
- Maintain trackers and dashboards for workflow cycle times and governance adherence
- Identify gaps and contribute to continuous improvement of processes
Cross-Functional Collaboration
- Act as the central coordination point across Enablement, Service Operations, Sales Ops, Finance, Legal, Quality, and GSA
- Ensure stakeholders receive complete and accurate documentation for efficient review processes
- Support the adoption of global workflows and governance standards (e.g. Ignite transformation)
What You Bring (Must-Have) :
- 3–5 years of experience in operations, workflow coordination, governance, or partner management roles
- Strong coordination and workflow management skills with high attention to detail
- Ability to interpret and work with structured processes (e.g. SOPs, SLAs)
- Excellent stakeholder management and communication skills in a global, matrix organization
- Experience working with cross-functional teams across different regions
- Fluent English and German language skills
Nice-to-Have
- Experience with pricing or contract workflows
- Background in service operations or partner operations
- Familiarity with workflow and documentation tools such as Smartsheet, Confluence, or SharePoint
- Experience working in regulated environments or governance-heavy processes
Let’s talk about what you can expect :
- A highly collaborative, international working environment
- Exposure to global stakeholders and cross-functional processes
- Opportunity to contribute to standardization and process improvement at scale
- A role at the intersection of operations, governance, and stakeholder management
- A chance to support critical transformation initiatives and improve global workflows
Additional information :
At ResMed, all employees benefit from a bonus plan, the percentage of which depends on your position within the organisation
Competitive benefits
You also have access to a referral bonus and to ResMed's preferred shareholding programme
Internal career opportunity - joining an international fast-pace and massively growing company
Ok, so what's next ?
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!
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