Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for performing end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business. Key responsibilities include conducting routine to complex investigations, including fraud committed by external parties, money laundering, or terrorist financing and acting as the liaison to Law Enforcement as required.

This role will entail completing investigations while ensuring cases meet or exceed closure and quality metrics, reporting facts of the investigation to assist in identifying potential operational or compliance risks, and making recommendations to file Suspicious Activity Reports (SARs) in a timely and accurate manner for submission to regulators and/or law enforcement.

The Investigator may be asked to partner with GFC Risk Management, front line units or other stakeholders to resolve investigations. The Investigator will maintain a working knowledge of relevant  anti financial crimes laws, rules, and regulations, as well as an awareness of industry best practices.

Responsibilities:

• Completes investigations while overseeing cases meet or exceed closure and quality metrics
• Completes investigations in a timely and accurate manner for submission of SAR  to regulators and/or law enforcement
• Reports facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks and partners with Global Financial Crimes (GFC) Management and/or Front Line Units (FLU) to resolve investigations
• Performs quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role
• Managing a significant case inventory while prioritizing cases based upon risk and/or management direction while adhering to department Service Level Agreements (SLAs)
• Perform research and analysis of transaction information, customer data, public records, social media platforms or other external research tools to aide in the investigation to determine whether the activity appears to be normal for the client type.
• Responsible for preparing concise reporting that captures the investigative details that support their decision.
• Making recommendations to file Suspicious Activity Reports in a timely and accurate manner for submission to regulators and law enforcement across multiple jurisdictions.
• Communicating with GFC Management, front line units or other internal stakeholders, and law enforcement to obtain additional information and documentation as needed to resolve investigations.
• Recommending appropriate follow-up and possible account closure for customers that exceed the Bank's risk tolerance; and identifies and escalates potential operational or compliance risks.
• Performing quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role.
• Flexible to perform other functions as requested by management.

Required Qualifications:

• Minimum of five years of relevant experience in AML, Risk, or Compliance experience and/or knowledge of financial crimes typologies
• Degree required: Bachelor's or equivalent work experience
• Proficiency in Microsoft Excel / data analysis

Desired Qualifications:

• Additional technical/functional experience (e.g., Industry type): Financial Services and/or related government entity
• Certifications: ACAMS – Association of Certified Anti-Money Laundering Specialists

Skills:

• Coaching
• Fraud Management
• Quality Assurance
• Regulatory Compliance
• Investigation Management
• Policies, Procedures, and Guidelines Management
• Risk Management
• Issue Management
• Reporting
• Written Communications