Primary Areas of Accountability

The position is accountable for leading and coordinating work across three areas:

1. Global Effectiveness Operations and Solutions

·       Reporting and analytics

·       LMS administration and learner data management

·       SharePoint and knowledge management

·       Program and business-tool administration

·       Power Platform solutions and workflow automation

·       Dashboards, documentation, and process improvement

2. Learning Content and Multimedia Solutions

·       Instructional and onboarding content

·       Multimedia production

·       Scripts, storyboards, and visual communication

·       Accessibility, branding, and editorial quality

·       Stakeholder review and revision cycles

·       Final production, release, and archival documentation

3. Sales Enablement and Digital Experience Solutions

·       Highspot Sales Plays, SmartPages, and Industry Pages

·       SharePoint sites and landing pages

·       Digital-content management and publishing

·       User-experience and content organization

·       Creative sales-enablement assets

·       Usage analytics and engagement reporting

Key Responsibilities

·       Lead, coach, and develop Global Effectiveness team members.

·       Set objectives, conduct performance discussions, manage employee requirements, and support career development.

·       Manage work intake, prioritization, assignment, capacity, timelines, dependencies, and risks.

·       Ensure timely and accurate delivery of:

o   Global Effectiveness operations, reporting, LMS administration, SharePoint, and automation

o   Learning content, multimedia, accessibility, and quality assurance

o   Highspot, Sales Plays, digital experiences, analytics, and creative assets

·       Partner directly with global business process owners to clarify requirements, manage reviews, and communicate progress.

·       Maintain quality, brand, accessibility, documentation, and publishing standards.

·       Drive process improvement, automation, standardization, and business continuity.

·       Escalate material scope, capacity, compliance, or delivery risks to the Operations Manager.

·       Continue to independently deliver assigned projects or recurring responsibilities within the supervisor’s functional expertise.

·       Perform other supervisory and operational duties assigned by the Operations Manager.

Decision-Making Authority

Can independently manage and decide:

·       Assign and prioritize workloads based on business requirements, stakeholder priorities, team capacity, and delivery commitments.

·       Determine delivery methods, internal workflows, quality-control practices, and process improvements.

·       Manage team coverage, work schedules, and routine timeline adjustments.

·       Conduct and document coaching, development discussions, and performance checkpoints.

·       Develop and maintain staffing, capacity, coverage, and continuity plans.

·       Manage the operational execution of assigned projects, including resources, capacity, timelines, dependencies, and delivery risks, while coordinating material scope or priority changes with stakeholders and leadership.

·       Coordinate business-content and policy updates with designated process owners and manage the team’s implementation of approved changes.

·       Manage approved funds, monitor expenditures, and recommend budget adjustments when needed.

·       Identify and document performance concerns and manage the appropriate corrective-action process in partnership with the Operations Manager and HR.

·       Assess team and organizational needs and recommend appropriate staffing, job-profile, compensation, or structural changes.

·       Prepare supporting documentation and business justifications for leadership, HR, or C&B review.

·       Implement approved operational, staffing, compensation, job-profile, policy, and organizational changes.

Success Measures

·       Achievement of team and individual objectives

·       Accurate and timely completion of deliverables

·       Positive stakeholder feedback

·       Effective workload, capacity, and continuity management

·       Timely completion of coaching, performance, and employee documentation

·       Compliance with quality, accessibility, and governance standards

·       Measurable process, automation, and operational improvements

·       Successful implementation of approved staffing and organizational actions

·       Achievement of the supervisor’s individual KPOs assigned by Operations Management

·       Timely and effective delivery of additional responsibilities assigned by the broader management team

Qualifications: 

• Bachelor’s degree holder 

• Relevant experience in Global Effectiveness, sales enablement, learning content, multimedia, business operations, or a similar function.
• Demonstrated leadership through people management, project leadership, coaching, mentoring, or work coordination.
• Experience managing deliverables, priorities, capacity, timelines, and global stakeholder requirements.
• Strong communication, decision-making, organizational, and performance-management skills.
• Proficiency in Microsoft 365 and relevant business, enablement, learning, design, or automation tools.
• Demonstrated use of AI to improve productivity, quality, decision-making, or stakeholder outcomes, with a strong interest in advancing AI adoption, automation, and Digital Transformation.
• Ability to lead the team while completing assigned individual KPOs.
• A specific degree is not required. Relevant experience and demonstrated capability will be prioritized.
• Must meet applicable internal mobility, performance, attendance, and disciplinary requirements. 
• Must be in current role for 1 year 

• Must not have received any Disciplinary Action within the past 12 months 

• Must not have any Attendance and Punctuality issues in the past 12 months 

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.