About this role:

Wells Fargo is seeking a Fraud & Claims Operations Associate to support the ATM Debit Card Claims Fraud & Non-Fraud (ADCC) team. In this role, you will primarily review and assess ATM/debit card disputes and claims, particularly higher-value cases, including both fraud and non-fraud claims.

The role is primarily focused on back-office claims review and case handling, with minimal outbound calls, mainly to provide customers with updates regarding their claims. You will review transaction and case information, investigate disputes, and support the appropriate resolution of each case.

In this role, you will:

• Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area
• Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high risk tasks and deliverables
• Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case
• Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team

Required Qualifications:

• 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in ATM/debit card claims, disputes, fraud, or non-fraud claims processing
• Experience reviewing and investigating financial transactions, disputes, or customer claims
• Strong analytical and decision-making skills, with the ability to review case details and supporting information
• Ability to identify transaction patterns, discrepancies, or potentially fraudulent activity
• Strong attention to detail and ability to maintain accurate case documentation
• Good written and verbal communication skills, including the ability to provide clear customer updates when outbound contact is required
• Experience working in a banking, financial services, fraud, claims, or back-office operations environment is preferred

Job Expectations:

• Must be amenable to a Monday to Friday schedule, with shifts starting anytime between 4:00 PM and 11:30 PM.
• Must be flexible to move to a different process or shift schedule based on business needs.
• Must be amenable to 100% onsite work at the McKinley office.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.