About Netsmart

At Netsmart, improving care delivery isn't just our aspiration; it's our passion.

For more than 50 years, we've partnered with behavioral health, human services, and post-acute care organizations to simplify care delivery through innovative technology and services. Our solutions help providers connect clinical, operational, and financial workflows so they can focus on delivering exceptional care while improving organizational performance.

Summary

Design and lead financial solution strategies that help healthcare organizations optimize revenue cycle operations and business outcomes using Netsmart technologies. Partner with clients to understand operational, billing, reimbursement, and compliance requirements, then translate those needs into scalable workflows, system designs, and implementation approaches. Apply solution expertise, industry knowledge, and consultative leadership to guide workflow design, drive solution adoption, resolve complex challenges, and deliver successful client outcomes.

Responsibilities

• Design and optimize revenue cycle workflows, including claims management, reimbursement processes, accounts receivable activities, and financial operations.
• Serve as a trusted advisor to clients on healthcare financial best practices, workflow optimization, and solution adoption strategies.
• Translate business and technical requirements into functional solution designs across systems, data, and workflows
• Guide clients through workflow design, system changes, enhancements, and ongoing solution maintenance within a defined domain
• Configure and validate solutions to ensure alignment with standards, implementation methodologies, and regulatory requirements
• Lead troubleshooting and resolution of solution issues across implementation, testing, and operational phases
• Manage client relationships and expectations to support engagement outcomes and solution adoption
• Develop and maintain documentation of workflow designs, best practices, and solution standards
• Validate configurations and solution designs using AI-supported checks to improve consistency with standards and regulatory requirements
• Resolve solution issues using AI-assisted diagnostics and knowledge retrieval to accelerate troubleshooting and reduce resolution time

Qualifications

Required

• At least 4 years of health care information technology implementation or consulting working experience
• At least 2 years of Electronic Health Record solution work experience
• At least 1 year of project management experience
• Demonstrated ability to communicate effectively with technical, clinical, and operational stakeholders
• Demonstrated ability to analyze complex and sometimes contradictory information to solve problems effectively
• Demonstrated ability to build client relationships and deliver client-focused outcomes
• Bachelor’s degree or equivalent relevant work experience

Preferred

• Experience designing workflows across systems, data, and operational processes
• Experience facilitating client-facing workshops or workflow discussions
• Experience working within defined implementation methodologies
• Experience supporting testing, validation, and issue resolution
• Familiarity with regulatory requirements impacting health care systems
• Experience with healthcare revenue cycle management, including claims processing, denial management, payment posting, accounts receivable, or reimbursement workflows.
• Knowledge of Medicaid, Medicare, managed care, or behavioral health billing processes.

#LI-EW1

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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