Work Schedule

Environmental Conditions

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location and Division

The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

The primary work area is Chandler, Arizona. The ideal candidate will live within the assigned Arizona territory, with a strong preference for someone based in Chandler within one hour of a major airport. Occasional travel to New Mexico, Wisconsin and international locations may be required. Overall travel is up to 25%.

How will you make an impact?

As a Field Service Engineer I at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments, including Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), and/or Focused Ion Beam (FIB). Working with customers across research, industrial, and manufacturing settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service.

Day-to-day responsibilities:

• Conduct on-site equipment installations and follow testing procedures to confirm systems are working accurately.
• Perform scheduled preventive maintenance visits at customer sites.
• Diagnose and support the repair of equipment for customers and other field service personnel.
• Build positive working relationships with customers, system users and colleagues.
• Travel, sometimes on short notice, to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Provide customer training on system maintenance and operation.
• Share product feedback with quality teams.
• Help update and correct Thermo Fisher system documentation.
• Contribute to reports by identifying and documenting unresolved system issues.
• Continue developing technical expertise and support training as appropriate.

How will you get here?

This position is suited to an entry-level service engineer who wants to work on a collaborative team, build technical skills and gain exposure to a variety of customer applications.

Minimum Education/Experience

• Bachelor's degree, no prior experience required, or an equivalent combination of education and experience.
• Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
• Preferred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field

Knowledge, Skills, Abilities

• Ability to work effectively with customers.
• Strong interpersonal and communication skills, including professional working proficiency in English.
• Availability to work flexible hours and respond to emergency service calls.
• Ability to obtain credentials required to access customer facilities.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively.
• Ability to obtain a valid passport and travel regionally and internationally as required.
• Valid driver’s license.
• Ability to lift up to 50 pounds.

As the world leader in serving science, we empower colleagues to advance innovative technologies, develop meaningful solutions and build rewarding careers. Join us in our Mission to enable our customers to make the world healthier, cleaner and safer.

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