Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

International Tax Services

Management Level

Senior Associate

Job Description & Summary

Permanent role

Sydney/Melbourne Location Preferred

Min 4 days in the Office
 

We are seeking an end-to-end Account Manager to manage the full lifecycle of client engagements across an allocated Partner portfolio. This includes Salesforce opportunity set-up, progressing Risk Assessments, creating and maintaining job codes, and ensuring accurate billing hygiene. 

Why PwC? 

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health — giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential. 

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future. 

What you’ll do: 

Risk Assessment and Set Up  

• Set up opportunities in Salesforce and progress the Risk Management / Engagement Acceptance steps through to completion. 

• Track each stage, flag risks or delays early, and work with the Partner and relevant teams to keep things moving. 

• Submit Client Acceptance items for approval and follow through until approval is received. 

• Create, approve and maintain job codes once acceptance is complete. 

• Coordinate AFS preparation/review (including SOPS analysis) 

• Manage questions and follow-ups during AFS review and actively chase approvals. 

• Monitor AFS approval status against agreed fees and escalate issues where needed. 

 

Engagement Letters  

• Gather scope and fees from relevant teams and compile them into the Engagement Letter. 

• Review, finalise and distribute Engagement Letters to clients and internal stakeholders. 

• Track outstanding signatures and follow up to ensure letters are executed on time. 

 

Billing and cash collection 

• Monitor Partners’ WIP and identify items ready for billing, provisions and/or write-offs. 

• Draft invoices, obtain approvals and issue bills to clients accurately and on time. 

• Proactively follow up overdue invoices and support cash collection. 

 

Job code management 

• Manage the full lifecycle of job codes (create, monitor, maintain hygiene and close when complete). 

 

Proactive engagement and responsiveness 

• Initiate annual compliance engagements ahead of deadlines and coordinate with relevant teams (whether based locally, other PwC network firms and our Connected Teams) to get started early, including ensuring all items are executed in time. 

• Respond to all R&Q-related emails promptly and follow through to resolution. 

• Request client feedback to be completed at the end of a job. 

  

 Key relationships and collaboration 

• Work closely with Partners and Job Managers to prioritise portfolio needs and keep engagements progressing. 

• Collaborate with Kolkata Acceleration Centre (KAC) teams, Risk & Quality, T&L Operations, Finance and other internal teams (locally and internationally) to progress approvals, documentation and set-up activities. 

 

What we are looking for:   

• Always remain proactive, ensuring teams and staff are held accountable, and jobs are completed within required timelines. 

• Maintain strong knowledge of an allocated client portfolio and manage it end-to-end. 

• Self-starter who anticipates needs, drives tasks forward and doesn’t wait to be asked. 

• High accuracy when reviewing engagement documents, billing and compliance items. 

• Clear written and verbal communication to liaise with Partners, internal teams and clients. 

• Manage multiple concurrent tasks and meet deadlines. 

• Develop a deep understanding of R&Q policies and procedures and resolve R&Q-related issues efficiently. 

• Understand billing and cash collection concepts including WIP, provisions and write-offs. 

• Strong Partner and client satisfaction through responsive and accurate R&Q support. 

• Understanding of Salesforce Risk Management lifecycle  

• Exposure to iPower  

• Previous experience in a similar support function. 

• Expected in the Sydney office minimum 4 days per week. 

• A strong commitment to integrity and genuine care for colleagues, clients, and the broader community. 

 

Don’t meet every requirement? We still encourage you to apply. We value diverse experience and recognise that transferable skills can be highly relevant. 

What you’ll gain: 

• Work with leading organisations on complex matters that challenge and expand your expertise. 

• Be part of an inclusive environment committed to diverse perspectives, including Inclusion and Diversity and First Nations Prosperity. 

• Enjoy flexibility in how, when and where you work, balancing what works best for you, your team and your clients. 

• Access to clear career progression pathways supported by continuous learning and leadership development. 

• Benefit from generous leave entitlements, including floating public holidays, birthday leave and the option to purchase additional leave. 

• Receive access to a world-class parental leave policy offering up to 26 weeks of leave for caregivers. 

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here. 

 

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone. 

We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.  

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Base Erosion and Profit Shifting (BEPS), Business Tax, Business Tax Returns, Communication, Controlled Foreign Companies (Taxes), Corporate Interest Restriction, Corporate Tax Planning, Creativity, Digital Tooling, Document Management, Domestic Restructuring (Taxes), Embracing Change, Emotional Regulation, Empathy, Financial Accounting, Financial Advising, Financial Planning, Financial Risk Management, Inclusion {+ 42 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

November 13, 2026