Management Level

Senior Manager

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About PwC SATIC and the role

PwC’s South Africa Technology & Innovation Centre (SATIC) is a hub for technological advancement and innovative solutions. The Commercial Excellence Manager role forms part of the Business Services / Commercial excellence team supporting the UK Commercial Excellence Team in driving commercial excellence across PwC UK’s business and supporting the Firm’s commercial strategy of sustainable profitable growth. The Manager will contribute to improving commercial performance through commercial negotiation and deal support, Partner and Line of Service commercial upskilling, and commercial optimisation projects.

Summary:

The Commercial Excellence Manager is responsible for providing strategic commercial guidance and practical deal support to Partners and bid teams, particularly for large or commercially complex opportunities. The role supports accurate bid modelling, clear articulation of commercial issues and presentation of commercial solutions to shape desirable commercial outcomes for clients and PwC.

Qualifications /

Bachelor’s degree in Business Management/Economics/Commerce or related field.

Experience required:

· Proven commercial pricing and deal-shaping expertise, including building bespoke and complex commercial models.

· Solid background in commercial contracting principles.

· Experience working closely and negotiating with client procurement teams.

· Strong financial, business and commercial acumen.

· Ability to challenge and influence a range of stakeholders in a commercial environment.

· Technology pricing expertise, private and public procurement process experience, and understanding of P&L are desirable.

Responsibilities of role:

· Provide strategic commercial guidance and support to Partners and bid teams for large or commercially complex bids.

· Lead accurate bid modelling, articulate commercial issues clearly and present commercial solutions that shape new business opportunities.

· Articulate complex pricing models to senior stakeholders.

· Develop progressive pricing strategies for new product and service propositions.

· Negotiate framework rate cards and commercial incentives at client account level.

· Create and present commercial slide decks to senior Partners and engagement teams.

· Develop commercial acumen through hands-on collaboration and identification of skills gaps and training requirements.

· Identify and share success stories across the firm to showcase commercial best practice.

· Contribute to the development of a commercial centre of excellence.

Desirable skill sets include:

· Commercial pricing and deal shaping.

· Technology pricing models.

· Commercial contracting principles.

· Negotiation with client procurement teams.

· Private and public procurement process awareness.

· Financial, business and commercial acumen.

· Stakeholder challenge, influence and senior presentation skills.

Role related attributes:

· Self-starter with curiosity and adaptability.

· Thinks outside the box and is comfortable working with ambiguity.

· Strong business acumen and robust commercial awareness.

· Strong written and verbal communication skills.

· Excellent influencing skills and ability to work across varying seniority levels.

· Able to operate in a dynamic and diverse environment.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

October 14, 2026