What You Can Expect

This role is the regional subject matter expert for benefits and leave-of-absence programs across 10+ EMEA countries, offering meaningful scope and genuine complexity from day one. You will partner with Legal, HRBPs, Payroll, and People Experience to shape programs that balance cost efficiency with an employee experience that reflects what Zoom stands for. The work rewards people who build structure in ambiguous environments, move fluidly between strategy and execution, and are genuinely curious about how AI tools and automation can modernize the way benefits gets done. This is a hybrid position that requires on-site presence 2 days per week at our Dublin, Ireland office. Remote arrangements are not available for this role.

About the Team

The Total Rewards team is part of Zoom's People Experience (PX) organization, focused on building and delivering programs that attract, develop, and retain great people around the world. The EMEA Benefits function sits at the intersection of HR, Legal, Finance, and Payroll, and owns the design and delivery of benefits and leave programs across a diverse regional footprint. This role reports to the Global Head of Benefits and serves as the primary regional authority across an expanding set of EMEA markets.

Responsibilities

• Lead the annual benefits renewal process across EMEA countries, coordinating with brokers, insurers, and internal stakeholders to evaluate plan performance, negotiate terms, and bring well-supported recommendations to leadership.
• Evaluate existing benefits programs through the lens of cost efficiency and employee experience, identifying opportunities to optimize spend while maintaining programs that are meaningful and well-received.
• Own EMEA benefits policies including pension plans, statutory benefits, occupational health schemes, and flex work-related benefits, maintaining accurate knowledge base articles and managing policy escalations from People Experience and Operations.
• Partner with Legal and HRBPs to address compliance matters across EMEA jurisdictions, establishing clear decision-making frameworks and ensuring Zoom's benefits approach remains aligned with local regulatory requirements.
• Own the strategic direction and continuous improvement of LOA programs (sick leave, parental leave, and statutory absences) across assigned EMEA countries, handling complex escalations and proactively monitoring statutory compliance to identify and remediate gaps.
• Support and coach team members managing frontline LOA queries, ensuring they have updated playbooks, clear processes, and the confidence to handle routine cases independently.
• Design and refine LOA workflows, documentation, and employee-facing guidance to make the leave experience simpler, faster, and more empathetic for employees navigating complex personal situations.
• Manage vendor relationships for EMEA benefits delivery, including invoice reconciliation and cost tracking, and support Workday benefits configuration and integration projects across the region.
• Identify and implement opportunities to apply AI tools, automation, and data analytics to streamline benefits and LOA operations, and champion the adoption of AI-assisted workflows within the team.

What We're Looking For

• 5+ years of experience managing multi-country benefits and leave programs across the EMEA region, with working knowledge of statutory leave and benefit requirements in countries including the UK, Ireland, Germany, Netherlands, France, Spain, Switzerland, Poland, Belgium, and Saudi Arabia.
• Demonstrated ability to build structure, process documentation, and scalable workflows in ambiguous or undocumented environments.
• Comfort with AI-powered tools and a genuine curiosity about how automation and emerging technology can improve benefits and LOA delivery.
• Strong cross-functional collaboration and stakeholder management skills, with experience partnering with Legal, HRBPs, and Payroll to navigate complex, multi-jurisdiction issues.
• Experience with Workday and ServiceNow, or comparable HRIS and case management platforms.
• Clear, confident communication style with the ability to distill complex regulatory or program questions into actionable guidance for employees and partners.
• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.

Salary Range or On Target Earnings:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.