E*TRADE by Morgan Stanley Mobile Product Manager – AVP

Digital Client Experience & Platforms

New York Plaza, NYC & San Francisco, CA

Summary

The Morgan Stanley mobile team is looking for a Product Management professional with experience bringing exceptional mobile experiences to market. This role supports the Morgan Stanley Wealth Management and E*TRADE mobile applications within the Morgan Stanley Wealth Management - Digital Client Experience & Platforms department. You will be a vital part of a dynamic team responsible for modernizing and enhancing Morgan Stanley’s retail mobile apps, with specific focus on polishing core experiences to drive engagement, expanding the mobile feature set to drive adoption, and keeping up with firm architecture standards.

The ideal candidate should have experience creating product roadmaps, defining clear product requirements, and leading cross-functional agile teams through the delivery process.  Experience with native mobile development, WCAG accessibility standards, responsive/adaptive web development, mobile analytics, client-centric design thinking, API architecture, and agile development methodology is strongly preferred. Successful candidates will also possess a strong working knowledge of the wealth management space; notably, competitor capabilities, industry trends, and customer needs.  

Key Responsibilities

Execution

• Product owner for a full stack agile team responsible for definition and delivery of mobile application enhancements
• Drive the pace and quality of new features and capabilities
• Lead cross-functional native delivery teams by producing detailed epics/stories, maintaining a prioritized product backlog, partnering with User Experience on design, gathering Legal/Compliance team feedback, signing off on delivered work, and ensuring smooth product launches
• Conduct hands-on functional testing and validation of business requirements in conjunction with Quality Assurance teams
• Lead native and responsive web requirement grooming/planning sessions to ensure that development schedules, design criteria, costs, and technical specifications meet the defined business need
• Work closely with other Morgan Stanley Product, Marketing, and Client Services teams to coordinate new feature launches and rollouts
• Monitor qualitative and quantitative feedback channels following releases to identify and triage potential issues
• Create project documentation (presentations, migration plans, communication plans) to share formal updates with business and technology leaders

Customer and Market Analysis

• Keep in tune with wealth management industry competitor activity and trends related to mobile
• Work with research and analytics teams to develop key performance metrics, measure the impact of enhancements, and ensure decisions are rooted in data
• Improve the accuracy and coverage of analytics tracking
• Analyze user data and feedback to measure the effectiveness/competitiveness of our mobile offering as well as influence the roadmap

Roadmap & Strategy

• Contribute to the Morgan Stanley mobile roadmap, drawing input from industry/competitive analysis, data insights, user feedback analysis, general client understanding, and firm-wide goals/initiatives
• Gather, organize, and assimilate internal and external feedback to identify and prioritize product gaps, enhancements, and new features
• Own backlog development and delivery, collaborating with partners in other Business Units, Marketing, User Experience, Client Services, Technology, and Quality Assurance teams to bring solutions to life
• Contribute to business justification for key new features and funding requests, factoring in customer needs, quantitative business case projections, and the competitive landscape
• Track and communicate progress on core mobile KPIs

Requirements

• 5-8 years of experience in digital product management, with strong knowledge of client-facing mobile, web, and API-based digital experiences
• Knowledge of financial products is required
• Superior analytical, interpersonal, communication (written, verbal, and technical), presentation, negotiation, and problem-solving skills
• Experience managing the definition and execution of projects (conceptualization, requirements, design, development, testing, and implementation)
• Ability to work with cross-functional teams to effectively manage business objectives
• Experience with Agile development methodologies preferred  
• Self-motivated, detailed-oriented, team player, and organized
• Efficient at managing multiple projects and initiatives concurrently under deadline constraints
• BA/BS in business, marketing, computer science, or related field

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.