About DayDream

DayDream helps dentists serve their patients. We support dental offices behind the scenes with clarity, consistency, and care so that providers can focus on what matters most. We're a fast-growing, remote-first team that believes in doing good work and being good to each other while we do it.

About the Role

We’re looking for an experienced, detail-oriented Claim Specialist to help our clients navigate insurance with confidence. This role is critical to the claim lifecycle from submission to resolution and plays a key part in shaping the tools we use every day.

As a Claim Specialist at DayDream, you won’t just process claims. You’ll help design the future of how we do it by working closely with our software engineering team to fine-tune internal tools and make our platform even better.

What You'll Do

• Submit claims accurately and completely with all required attachments and documentation

• Post insurance payments with speed and accuracy in accordance with the received EOB

• Follow up on outstanding claims to reduce claim aging

• Handle denials and appeals professionally and efficiently, interpreting EOBs and rejection codes

• Collaborate with our software engineering team to provide feedback and ideas that improve our internal tools

• Work cross-functionally with teammates in billing, operations, and client success to deliver excellent service

What You'll Bring

• 8+ years of experience in dental revenue cycle management (RCM), especially claims processing

• Deep familiarity with dental billing software and comfort with tools like Google Workspace, Slack and remote connection softwares

• Clear, professional communication skills, both written and verbal

• Strong organization and problem-solving skills, with high attention to detail

• A collaborative mindset and an interest in improving internal systems and workflows

• A bachelor's degree is nice to have, but not required

Compensation & Benefits

• Competitive hourly pay

• Medical, dental, and vision insurance some with plan option premiums 100% covered for employees

• Medical and dependent care FSA options

• PTO and sick time accrue from day one

• 9 paid holidays annually

• Company-provided laptop

We believe great work happens when people feel supported and heard. If you care about doing things well, want to help build something meaningful, and thrive in a remote environment, we’d love to meet you.

DayDream is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.