Data Management Strategy & Governance Advisor - HIH - Evernorth
 

Position Overview

Evernorth, a leading health services organization, seeks highly qualified data engineers and developers to join our Data and Analytics team. In this position, you will collaborate closely with your development team on projects aligned with Evernorth’s strategic objectives and work alongside subject matter experts to accurately interpret business logic for engineering purposes.

The MDM Operations Advisor provides expert-level leadership and subject matter expertise in Master Data Management (MDM) Operations, with a focus on Client and Producer domains. This role is responsible for ensuring high-quality, reliable, and governed master data through operational oversight, data quality management, and cross-functional collaboration.

The Advisor applies deep knowledge of data governance, data quality frameworks, and MDM platforms to drive consistency, operational efficiency, and data integrity across enterprise systems. This individual is recognized as a trusted advisor to business and technology leaders, contributing to strategic initiatives while ensuring seamless day-to-day operations.

Responsibilities

MDM Operations & Production Support

• Lead daily operations for Client & Producer MDM, ensuring stability, performance, and data accuracy

• Manage and resolve production support incidents through ServiceNow (SNOW), adhering to defined SLAs and best practices

• Perform and oversee match/merge review activities (including manual review of potential match pairs)

• Conduct root cause analysis and partner with upstream/downstream teams to remediate data issues

Data Quality & Governance

• Monitor and improve data quality through ongoing analysis of DQ reports, exception reporting, and audit processes

• Understand and manage critical data elements (CDEs), taking action on insights derived from data quality metrics

• Collaborate with Data Governance teams to identify and enforce policies, standards, definitions, and data stewardship practices

Reporting & Analytics

• Develop operational dashboards and monthly reporting to provide visibility into MDM health, trends, and KPIs

• Leverage BI tools (e.g., Tableau) to identify data issues and support business decision-making

• Deliver actionable insights to stakeholders to improve data quality and operational efficiency

Engineering Collaboration & Solution Enablement

• Partner with Engineering teams to troubleshoot and enhance system functionality, including:

• Data mappings and transformations

• Match/merge logic and survivorship rules

• Automation opportunities and system enhancements

• Provide input into future-state architecture and MDM platform evolution (e.g., migration strategies, automation enablement)

Thought Leadership & Continuous Improvement

• Serve as a subject matter expert (SME) in MDM operations, data governance, and data quality

• Identify opportunities to leverage automation, AI, and advanced analytics to reduce manual effort and improve outcomes

• Drive innovation across operational processes, tooling, and reporting capabilities

• Contribute to enterprise-wide data strategy initiatives and cross-functional programs

Qualifications

Required Skills:

• 5+ years of experience in Master Data Management, Data Governance, or Data Operations

• Proven experience with MDM platforms such as Informatica, Reltio, IBM, or TAMR

• Strong SQL proficiency with the ability to analyze, manipulate, and troubleshoot data

• Experience with data tools and platforms such as Databricks, TOAD, SQL Developer, Collibra, Tableau, and ServiceNow

• Solid understanding of:

  • Data modeling and data warehousing

  • Data quality frameworks and governance practices

  • Reference data and metadata management.

• Strong analytical, problem-solving, and critical thinking skills

• Bachelor’s degree required (Master’s preferred)

Key Competencies

• Executive-level communication and stakeholder engagement

• Cross-functional collaboration (Business, Engineering, Governance)

• Operational leadership and process optimization

• Data-driven decision-making

• Strategic thinking with hands-on execution capability

Required Experience & Education:

Bachelor’s degree in Engineering, Computer Science, or a related discipline with 10 to 14 years of experience in application program development, or the equivalent in education and work experience.

Desired Experience:  

• Previous Healthcare or health services industry experience

• Experience supporting large-scale MDM platforms

• Familiarity with AI/automation tools in data operations (e.g., intelligent match/merge optimization).

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services