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Job Description Summary

Job Description

JOB TITLE: Customer Support - Isle of Man

SALARY: £27,534

LOCATION(S): Isle of Man

HOURS: Full-time, 35 Hours

WORKING PATTERN: This role is branch based, so you will be required to be 100% in the office.

What you’ll be doing:

As a Customer Support colleague, you'll support customers in branch or over the telephone.

You'll work as part of a team to meet customers financial and service needs, delivering an excellent customer experience.

You'll ensure efficient, professional service and fair outcomes, especially for vulnerable customers and help Britain prosper by making appropriate referrals and adhering to LBG priorities, regulatory requirements, and the Group's values and code of responsibility.

In this role you’ll:

• Review, verify and enter information accurately into company systems, while supporting customers in line with established processes and procedures

• Help customers build confidence using digital banking tools, guiding them to self-serve for their day-to-day banking needs

• Provide a friendly, professional and positive experience for every customer interaction

• Follow risk, regulatory and compliance processes to help deliver fair and consistent outcomes

• Take part in role-related training and development to build your knowledge, skills and confidence.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• Customer Focus – able to support customers with confidence, care and professionalism, including handling more complex enquiries using established procedures

• Communication Skills – comfortable building positive relationships with customers and colleagues, both in person and through other communication channels

• Accuracy and Attention to Detail – able to complete administrative and data processing tasks accurately, including working with company systems and records

• Organisation Skills – able to manage routine tasks efficiently, follow processes and support others where needed

• Risk and Compliance Awareness – understands the importance of following processes, systems and procedures, and raising any concerns appropriately

• Willingness to Learn – keen to develop skills and knowledge through training, feedback and day-to-day experience.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you’ll learn and thrive?

Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.