Project Role : Custom Software Engineering Lead
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineering Lead, a typical day involves overseeing the technical vision and architectural framework of bespoke software projects, with a strong focus on ServiceNow, Virtual Agent, and Agentic AI capabilities. This role requires guiding teams through the entire lifecycle of solution design, development, implementation, and continuous improvement, ensuring that development practices meet organizational goals.

Roles and Responsibilities:
-Act as an SME and provide technical leadership while collaborating with and managing the development team.
-Drive technical decisions related to ServiceNow application architecture, Virtual Agent, AI, and Agentic AI solutions.
-Engage with multiple teams and contribute to key technical and architectural decisions.
-Provide solutions to complex technical problems for the immediate team and across multiple teams.
-Lead the planning, design, development, and execution of ServiceNow solutions to meet project timelines and quality standards.
-Design and implement ServiceNow Virtual Agent experiences, conversational workflows, topics, and integrations to improve user self-service and automation.
-Facilitate effective communication between technical teams, business stakeholders, architects, and product owners to align technical efforts with business requirements.
-Evaluate emerging ServiceNow AI capabilities and recommend appropriate use cases for enterprise

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow. , ServiceNow Virtual Agent.
- Strong expertise in designing scalable and maintainable software architectures within the ServiceNow platform.
- Experience in managing and leading development teams through complex project deliveries.
- Ability to implement best practices for code quality, performance optimization, and security compliance.
- Skilled in integrating ServiceNow solutions with other enterprise systems and third-party applications.
- Competence in troubleshooting and resolving technical challenges in a timely manner.

Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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