We are looking for a detail-driven Compliance Data Specialist to deliver a managed driver qualification compliance service for clients. You will keep driver qualification files complete, accurate, and current, so clients get a reliable, hands-off compliance experience.

This is a full-time, non-exempt role. Most of your time will go to moving background screening results and supporting data into the compliance platform. You will also manage documents, correspond with clients following their defined processes, set up accounts, users, and APIs, and help the business find processes and notifications that can be automated.

Key Responsibilities

• Move background screening results, driver records, and supporting documents into the compliance platform accurately and on time, verifying data integrity at each step
• Assign documents to the correct driver files and requirements
• Flag missing, expired, incomplete, or non-compliant items for follow-up
• Alert and correspond with clients following each client's process for notifications, escalations, and approvals
• Perform account, user, and API setup for clients, ensuring configurations match client requirements
• Identify repetitive tasks, recurring issues, and notification gaps
• Partner with Product and Development to automate specific processes and notifications
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent
• Associate's or Bachelor's Degree (preferred)
• 1+ year of experience in data entry, records management, compliance administration, or a similar detail-oriented role
• Knowledge of DOT/FMCSA driver qualification file (DQF) requirements (49 CFR Part 391) (preferred)
• Knowledge of the background screening industry and products (preferred)
• Intermediate analytical and problem-solving skills
• Advanced written and verbal communication skills, with the ability to communicate clearly with technical and non-technical audiences
• Ability to manage client expectations and resolve conflict professionally
• Strong attention to detail and data accuracy; process-oriented and able to pivot quickly
• Ability to manage high-volume, repetitive work while maintaining quality and consistency
• Ability to meet department and organizational numbers, data, and deadlines
• Regular and punctual attendance
• Discretion with sensitive and confidential information, including driver PII
• Basic understanding of APIs, integrations, and user/permission setup in SaaS platforms (preferred)
• Interest in process improvement and automation; experience with workflow or automation tools (preferred)
• 1+ year of experience using Jira, Slack, Confluence, Salesforce, or similar tools
• Proficiency with G-Suite and Microsoft Office, especially spreadsheets
• Commitment to continuous learning and a client-service mindset