About First Circle

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering innovative new products and services. As part of our ongoing growth, we're strengthening our Collections Team to boost recovery rates and reduce delinquency.

We are seeking a dynamic Collection Analyst for our Early Stage Accounts to join our Product Operations team. This role will be doing client calls for desk collection operations. The Collection Analyst will play a critical role in bridging internal teams and external stakeholders, fostering relationships, and driving First Circle’s growth initiatives.

Responsibilities

• Delinquency Management: Manage M0 and M1 delinquent accounts.
• Client Engagement: Conduct calls, follow-ups, and negotiate payment arrangements or Promises to Pay (PTPs).
• Payment Tracking: Monitor incoming payments and track fulfilled PTPs.
• Record Keeping & Collaboration: Update account records accurately and coordinate across internal teams.
• Performance Goals: Consistently meet target collection rates and daily productivity metrics.

Requirements

• Amenable to 5x RTO work set-up in BGC Taguig.
• Years of Experience: 1-5 years of relevant experience as a Collection Analyst. Fresh graduates are encouraged and welcome to apply.
• Educational Requirement: Bachelor's degree in any field.
• Work Ethic & Drive: Self-motivated and proactive, insists on excellence and is driven to constantly improve, displays initiative and independence in task execution. Comfortable working with difficult-to-recover accounts.
• Teamwork & Collaboration: Collaborative and able to thrive in team-oriented environments.
• Skills & Competencies

• Quick learner; able to adapt to and internalize new processes rapidly.
• Demonstrates efficiency and accuracy in resolving challenges.
• Highly organized, detail-oriented, and dependable.
• Strong communication and negotiation skills.
• Persistent and resourceful.

Benefits

• Salary: PHP 23,000-25,000 monthly gross
• Additional perks & benefits: HMO coverage from week one, free catered lunches, monthly fitness allowance, transportation & accommodation allowance, and more.
• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers