Co-ordinator – Voids, Buy Backs and Disrepair

Location: Tower Hamlets

Full time / Permanent

Salary: £32,000

Hours: 42.5 hours Monday - Friday

Mears is looking for a Co-ordinator to support our Tower Hamlets contract. You will help plan and track works across void properties, buy-back properties and disrepair cases, making sure the right people have the information they need and work progresses to agreed timescales.

This is a busy role at the centre of the service. You will work closely with supervisors, operatives, subcontractors, administrators and the client, while keeping residents informed where works take place in occupied homes.

Duties:

• Schedule operatives and subcontractors across voids, buy backs and disrepair works, taking account of priorities, availability, access and job requirements.
• Monitor each job from instruction through to completion, identifying delays and escalating issues promptly to the relevant supervisor or manager.
• Arrange appointments and access where needed, and provide clear, timely updates to residents, the client and colleagues.
• Track outstanding work, follow-on tasks, cancelled appointments and overdue jobs so that actions are picked up and records remain current.
• Ensure accurate record keeping and collation of safety certifications.
• Keep planning and job management systems accurate, including work order status, operative updates and schedule of rates information.
• Liaise with supervisors and subcontractors to help resolve scheduling issues, changes in scope and other barriers to completion.
• Support the collection and recording of job information and completion evidence in line with contract processes.
• Work with the wider team to meet service targets and deliver a professional, customer-focused service.
• Provide cover for other co-ordinators and attend relevant team meetings and training.

Role Criteria:

• Experience in planning, scheduling or coordinating repairs and maintenance works.
• Experience in social housing or a similar property maintenance setting.
• Strong organisation skills and the ability to manage competing priorities in a fast-paced environment.
• Confidence using job management systems and Microsoft Office applications to maintain accurate records and monitor progress.
• Clear communication skills when working with residents, tradespeople, subcontractors and clients.
• A calm, practical approach to resolving problems and handling challenging conversations.
• GCSEs or equivalent in English and Maths.
• Experience coordinating voids, buy backs or disrepair works would be particularly useful.

Benefits

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.
• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.