Jobs › Companies › Druva › Cloud Operations Support Engineer

Sobre este puesto de Cloud Operations Support Engineer en Druva

Druva · Presencial · Santa Clara, CA

About Druva

Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.

Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.

Visit druva.com and follow us on LinkedIn, X and Facebook.

About the Role

As a Cloud Operations Engineer at Druva, the industry leader in Cloud Data Protection and Management, you will play a key role in supporting, maintaining, and scaling cloud infrastructure within a fast-paced, complex, and FedRAMP-certified environment. Working under general guidance, your focus will be on developing professional expertise in cloud operations, addressing tasks of moderate scope, proactive monitoring, and assisting cross-functional teams to deliver reliable, highly available solutions for our growing customer community.

Responsibilities:

  • Participate in weekly team meetings, working closely with devops, support, and quality assurance
  • Monitor and manage all cloud infrastructure, including Friday evening deployments of production updates and OS patches
  • Support various AWS and Azure services being utilized and gain foundational expertise across primary infrastructure components

Incident Response and Troubleshooting:

  • Prioritize and address tickets related to server, network, and storage issues
  • Provide escalated support for problems and incidents
  • Ensure incident resolution is within the defined SLA (Service Level Agreement)

Automation and Monitoring:

  • Develop, maintain, and enhance Infrastructure as Code (e.g., Terraform, CloudFormation) and automation scripts for testing and deployment.
  • Configure and deploy supporting tools for proactive monitoring, observability, and security (e.g., Grafana, Prometheus/Thanos, Wiz, OpenSearch)

Communication and Collaboration:

  • Effectively communicate project updates and tasks to the Operations team and stakeholders in other departments
  • Collaborate with cross-functional teams to ensure seamless cloud operations

Expectations:

  • Support production deployments scheduled on Fridays between 5pm - 11pm PDT on a rotating basis
  • Take responsibility for identifying and resolving vulnerabilities in the FedRAMP environment
  • Develop and monitor dashboards to track real-time metrics

Experience & Skills:

  • Minimum of 2 years of related experience (or an advanced degree without experience, or equivalent work experience)
  • Proficiency in AWS and Azure services (or another Cloud Provider).
  • Experience with containerized applications (ECS, Kubernetes, Docker)
  • Experience with observability and monitoring (Grafana, OpenSearch)
  • Experience with an SIEM (Security Incident and Event Management) application
  • Familiarity with one programming language (Python, Go)
  • Familiar with Infrastructure as Code (Terraform, CloudFormation)
  • Knowledge of Linux operating systems deployments & patching (Ubuntu, RHEL)
  • U.S. citizenship is required to support Federal customer engagements. Existing or ability to obtain a U.S. government security clearance (Public Trust, Secret, or higher) is a strong plus.
     
     

Certifications (Bonus):

  • AWS, Azure, RHEL, CCNA

Why You’ll Love Working Here

Innovation is how we operate, not a side project. You’ll work in a culture that values bold thinking and continuous improvement, where global teams experiment, iterate, and turn new ideas into products customers can rely on.  

If you’re looking for high-ownership work, visible impact, and a culture that values innovation, collaboration, accountability, and growth—where you’ll be trusted to lead and empowered to build—you’ll thrive at Druva.

What We Offer

The pay range for this position is expected to be between $108,000 and $151,333/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other incentive compensation opportunities in the form of discretionary annual bonus or commissions, and equity. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. 

Data Privacy Notice for Job Candidates:

For information on personal data processing, please see our Druva Privacy Policy

Druva is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at recruiting_us@druva.com

EEO IS THE LAW

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

¿Listo para postularte en Druva?
Postúlate en Druva

Cómo se compara este salario de Technical Support

Este puesto paga $129,667/yr — por debajo de el rango típico para los puestos de Technical Support.

$130,458 la mediana de $147,500 $193,750

Rango típico $131,250–$154,313/yr, a partir de 18 ofertas comparables de Technical Support en JobsRadar (salario anualizado en USD). Ver datos salariales de Technical Support →

Empleos similares

Agilent Technologies
Remote Technical Support Engineer
Agilent Technologies
⚡ Postúlate pronto US-CA-Santa Clara Híbrido $60,008–$112,507
● Nuevo 👁 Visto ✓ Postulado hace 1d
Applied Materials
Advanced Packaging Global Product Support Engineer
Applied Materials
⚡ Postúlate pronto Santa Clara,CA Presencial $124,000–$171,000
● Nuevo 👁 Visto ✓ Postulado hace 4d
Applied Materials
Technical Product Support (TPS) Engineer III – (E3)
Applied Materials
⚡ Postúlate pronto Santa Clara,CA Presencial $110,500–$152,000
● Nuevo 👁 Visto ✓ Postulado hace 1sem
Applied Materials
Manager, Hardware (HW) Qualification and Development Support Team (DST) Engineer
Applied Materials
⚡ Postúlate pronto Santa Clara,CA Presencial $165,500–$227,500
● Nuevo 👁 Visto ✓ Postulado hace 2sem
Agilent Technologies
Product Support Engineer, LC/MS
Agilent Technologies
⚡ Postúlate pronto US-CA-Santa Clara Presencial $163,008–$254,700
● Nuevo 👁 Visto ✓ Postulado hace 2sem
Gatik AI
IT Support Engineer
Gatik AI
⚡ Postúlate pronto Santa Clara, CA Presencial $120,000–$170,000
● Nuevo 👁 Visto ✓ Postulado hace 3sem
NVIDIA
Senior HPC Support Engineer - Ethernet and AI Infrastructure
NVIDIA
⚡ Postúlate pronto US, WA, Redmond Presencial
● Nuevo 👁 Visto ✓ Postulado hace 1 mes
NVIDIA
Senior HPC Support Engineer, InfiniBand - NVLink
NVIDIA
⚡ Postúlate pronto US, WA, Redmond Presencial
● Nuevo 👁 Visto ✓ Postulado hace 1 mes
NVIDIA
Senior HPC Support Engineer, InfiniBand - NVLink
NVIDIA
⚡ Postúlate pronto US, MA, Westford Presencial
● Nuevo 👁 Visto ✓ Postulado hace 3 meses

Regístrate para recibir sugerencias adaptadas a los empleos que abres y las búsquedas que guardas.

Más empleos en Druva

Ver todos los empleos en Druva →

Postúlate ahora
🤖

Un momento — para

JobsRadar se creó para personas reales que están pasando un mal momento en su búsqueda de empleo — no para solicitudes automatizadas. Estás haciendo clic demasiado rápido y ahora estás bloqueado temporalmente.

Vuelve más tarde. Si de verdad estás buscando empleo, cuentas con nosotros — solo compórtate como una persona.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Toma ventaja en tu búsqueda de empleo.

Únete a nuestro canal de Telegram para lo que te ayuda a conseguir el puesto — referencias salariales, el pulso semanal del mercado y avisos de nuevas funciones. Sin spam, solo señal.

Únete al canal — es gratis