Jobs Companies Guidepoint Client Success Manager

Sobre este puesto de Client Success Manager en Guidepoint

Guidepoint · Híbrido · New York, New York, United States

Overview: 

Play a vital role in Guidepoint’s success. 

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our Insights expert call and transcript library product for our Corporate Healthcare client base OR our Institutional Investment/Equity client base. As a liaison for our clients and salespeople, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among our active trials and current subscribing clients. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.

This is a hybrid role located in New York City.

What You’ll Do: 

  • Serve as an advocate for the Insights product with clients and foster three-dimensional relationships with key stakeholders
  • Develop personalized engagement plans for each client depending on areas of focus
  • Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
  • Collaborate with sales team to ensure timely renewals and drive upsell opportunities
  • Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts

 What You Have: 

  • Bachelors or masters degree from an accredited University, 
  • 2+ years of professional work experience, with a focus on B2B product sales
  • Understanding of the corporate org structure, the roles, responsibilities, and unmet needs of our corporate buyers, and ability to engage with senior business leaders with innovative content and ideas
  • Excellent communication skills, with the ability to distill complex issues into clear and concise messages
  • Experience working with or using expert networks is a plus
  • Intellectual curiosity, adaptability, and a team-first collaborative approach
  • Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results

What You Have: 

  • Bachelor's degree from an accredited college/university with major / degree preference, as applicable 
  • Years of experience requirement(s) with specific skills, as applicable 
  • Years of experience requirement(s) with specific technologies or kind of work, as applicable
  • Excellent written and verbal communication skills 
  • Demonstrated ability to work independently and in a team atmosphere with minimal supervision
  • Strong focus on quality, attention to detail, and addressing client needs 

What We Offer: 

The annual base salary minimum for this position starts at $75,000. Additionally, this position is eligible for an annual discretionary bonus based on performance.

You will also be eligible for the following benefits:

  • 15 PTO days, 10 legal holidays, and sick days
  • Comprehensive medical, dental, and vision plans
  • Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
  • Commuter benefits and a corporate gym rate
  • Development opportunities through the LinkedIn Learning platform
  • Free snacks and beverages in the office
  • Friday happy hour and “Summer Fridays”
  • Year-round corporate athletic league
  • Casual work environment, team building, and other social events

About Guidepoint: 

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

#LI- SP1

#LI-HYBRID

Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.

Compensation
$75,000$75,000 USD
¿Listo para postularte en Guidepoint?
Postúlate en Guidepoint

Cómo se compara este salario de Customer Success

Este puesto paga $75,000/yrpor debajo de el rango típico para los puestos de Customer Success.

$74,500 la mediana de $117,500 $166,000

Rango típico $87,500–$149,499/yr, a partir de 32 ofertas comparables de Customer Success en JobsRadar (salario anualizado en USD). Ver datos salariales de Customer Success →

Sobre Guidepoint

Ver todos los empleos en Guidepoint →

Empleos similares

Ripple
Customer Success Senior Manager
Ripple
⚡ Postúlate pronto New York, NY, United States Presencial $140,000–$185,000
● Nuevo 👁 Visto ✓ Postulado hace 3d
talentpluto
Customer Success Manager
talentpluto
⚡ Postúlate pronto New York, New York, United Sta... · restringido por ubicación $100,000–$130,000
● Nuevo 👁 Visto ✓ Postulado hace 3d
Rokt
Customer Success Manager, Customer Data Platform
Rokt
⚡ Postúlate pronto New York, New York, United Sta... Presencial $115,000–$120,000
● Nuevo 👁 Visto ✓ Postulado hace 3d
Northbeam
Senior Customer Success Manager
Northbeam
⚡ Postúlate pronto New York Presencial $110,000–$140,000
● Nuevo 👁 Visto ✓ Postulado hace 4d
Hewlett Packard Enterprise
Senior Customer Success Manager
Hewlett Packard Enterprise
⚡ Postúlate pronto Pittsburgh, Pennsylvania Presencial $151,000–$293,000
● Nuevo 👁 Visto ✓ Postulado hace 5d
SE
Senior Customer Success Manager
SecurityScorecard
⚡ Postúlate pronto Remote (United States) · restringido por ubicación $160,000–$200,000
● Nuevo 👁 Visto ✓ Postulado hace 6d
SM
Senior Customer Success Manager
Smartly
⚡ Postúlate pronto New York, New York, United Sta... Presencial $110,000–$130,000
● Nuevo 👁 Visto ✓ Postulado hace 1sem
SM
Customer Success Manager
Smartly
⚡ Postúlate pronto New York, New York, United Sta... Presencial $75,000–$100,000
● Nuevo 👁 Visto ✓ Postulado hace 1sem
SM
Agency Customer Success Manager
Smartly
⚡ Postúlate pronto New York, New York, United Sta... Presencial $75,000–$90,000
● Nuevo 👁 Visto ✓ Postulado hace 1sem

Regístrate para recibir sugerencias adaptadas a los empleos que abres y las búsquedas que guardas.

Más empleos en Guidepoint

Ver todos los empleos en Guidepoint →

Postúlate ahora
🤖

Un momento — para

JobsRadar se creó para personas reales que están pasando un mal momento en su búsqueda de empleo — no para solicitudes automatizadas. Estás haciendo clic demasiado rápido y ahora estás bloqueado temporalmente.

Vuelve más tarde. Si de verdad estás buscando empleo, cuentas con nosotros — solo compórtate como una persona.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Toma ventaja en tu búsqueda de empleo.

Únete a nuestro canal de Telegram para lo que te ayuda a conseguir el puesto — referencias salariales, el pulso semanal del mercado y avisos de nuevas funciones. Sin spam, solo señal.

Únete al canal — es gratis