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Job Description:

Are you detail-oriented and enjoy working in a fast-paced office environment where accuracy matters? The Veterinary Diagnostic Laboratory (VDL) at Iowa State University is seeking a Clerk III to support critical diagnostic operations. This role is essential in ensuring accurate case reporting and invoicing as well as providing administrative and customer service support to keep our laboratory running smoothly.

What You’ll Do:

• Verify diagnostic case reports by reviewing test results, charges, and formatting for accuracy and consistency.
• Prepare and distribute final reports to clients and ISU departments, collaborating with diagnosticians for clarification when needed.
• Assist with customer service, answering phones, transferring calls, and composing email communications.

You’ll work closely with diagnosticians, laboratory personnel, and external clients—all from an office setting within the VDL.

Position Details:

• Work Environment: Office-based role located in the Veterinary Diagnostic Laboratory in Ames, Iowa.
• Schedule: Monday – Friday, 8:00 AM to 5:00 PM
  

About the Veterinary Diagnostic Laboratory (VDL):

The VDL is a nationally recognized laboratory within Iowa State University’s College of Veterinary Medicine. We provide comprehensive diagnostic services to veterinarians, animal owners, and industry partners, supporting animal health and public safety. Our team values accuracy, collaboration, and service excellence.

Under direct supervision, performs clerical work such as computing and coding requiring independent judgment in the application of policies and procedures within the area of assignment and according to stated guidelines. Duties may involve the use of personal computers, computer terminals, and/or a variety of software and conventional office equipment.

Preferred Qualifications:

• Demonstrated knowledge of veterinary or medical terminology
• Previous experience working with case management or laboratory information systems (LIS).
• Experience reconcile billing or financial charges in a professional setting.
• Experience preparing and formatting official reports for external distribution.
• Experience handling client communications via phone, email, and fax in a professional environment.
  
  

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

• Resume/Curriculum Vitae
• Letter of Application/Cover Letter
  

Why Choose Iowa State University?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.

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Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.