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The Claim Specialist is the highest claim handling designation within the Complex Claims Unit – Bodily Injury (CCU BI) and is a visible and important role. CCU BI is a highly specialized claim team responsible for the management of The Hartford's long-tail asbestos, sexual molestation/harassment, sports-related head injury, opioid, and toxic tort claims. Claims in CCU are often associated with complex fact patterns and coverage issues that may involve multiple years and types of insurance coverage. CCU claims also commonly involve litigation, require subject matter expertise to manage and can involve higher exposures.

RESPONSIBILITIES:

The Claim Specialist must demonstrate the ability to independently and timely manage all aspects of the most complex, high-value claims while exhibiting a detailed knowledge of the claim, a well-reasoned analytical focus and a clear strategy for resolution. The Claim Specialist must also be willing to share their expertise and contribute to broader claim goals by participating in audits, projects and training initiatives.

Other responsibilities include:

• Provide proactive communications to customers and business partners in the management and resolution of claims;
• Respond to inquiries from customers and provide superior customer service;
• Review and analyze multiple complex policies and coverage parts (including general liability and umbrella/excess liability);
• Write and articulate clear, concise and accurate coverage positions;
• Conduct investigations regarding claims and/or lawsuits;
• Effectively manage litigation and counsel, inclusive of litigation planning/budgeting, and proactively position claims for resolution;
• Develop and persuasively articulate complex coverage, liability and damage assessments;
• Provide detailed impactful recommendations to leadership;
• Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers;
• Conduct complex negotiations and articulate coverage/liability positions;
• Attend mediations and trials as necessary;
• Proactively manage accurate expense, reserve and financial transactions;
• Consistently maintain up-to-date claims metrics.

REQUIRED QUALIFICATIONS:

• 5+ years latent bodily injury claims experience;
• Experience in handling affirmative/defensive risk transfer; including additional insured tenders;
• Excellent verbal and written communication skills;
• Excellent analytical and critical thinking ability;
• Ability to  present in a roundtable setting with a well-reasoned and analytical evaluation;
• Experience in the creation and delivering of presentations;
• Superior customer service skills and active listening skills;
• Proven track record of prioritizing and managing multiple responsibilities;
• Proven track record of effective negotiations/settlement of high-value general liability claims;
• Demonstrated negotiation and conflict resolution skills;
• Proficiency with MS Office, especially Word and Excel;
• Active Property & Casualty State Insurance Adjuster license.

PREFERRED QUALIFICATIONS:

• Bachelor's degree;
• 10+ years latent bodily injury claims experience;
• Proficiency handling litigated claims
• Experience in analyzing personal and advertising injury coverage parts;

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL, Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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