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About the Role:

The Hartford is seeking a detail-oriented and customer-focused Legal Practices Support & Data Specialist to join our Legal Practices team. In this role, you will partner with Audit Attorneys, law firms, vendors, and internal business partners to research and resolve billing, payment, and data-related issues across multiple systems. You will play an important role in maintaining data accuracy and integrity, resolving billing and payment inquiries, and supporting the processes that enable efficient legal billing and payment administration.

The ideal candidate is a self-motivated, detail-oriented, and solutions-focused professional who thrives in a fast-paced environment, enjoys problem-solving, and can effectively collaborate with internal and external business partners to achieve positive outcomes.

The Impact You'll Make:

• Research, investigate, and resolve billing, payment, and data-related issues across legal eBilling, claims, and payment systems.
• Identify root causes of discrepancies and coordinate resolution with appropriate stakeholders.
• Maintain accurate and consistent billing, payment, and vendor data across multiple platforms.
• Support daily processes related to legal billing and payment administration.
• Serve as a key point of contact for law firms, vendors, Audit Attorneys, and internal business partners regarding billing, payment, and system-related inquiries.
• Escalate complex issues as needed and monitor items through resolution.
• Utilize Microsoft Office applications, Hartford claim systems, and eBilling platforms to support daily business activities and issue resolution.
• Build and maintain productive relationships through professional, responsive, and effective communication.
• Document issue resolution activities and maintain appropriate records.
• Identify recurring issues and contribute to process improvements that enhance efficiency and data quality.

What Success Looks Like:

• Billing, payment, and data-related issues are resolved accurately and in a timely manner.
• Strong data integrity and consistency are maintained across supported systems.
• Internal and external stakeholders receive responsive, professional support.
• Key processes are completed efficiently and with a high degree of accuracy.
• Positive working relationships are established with law firms, vendors, Audit Attorneys, and business partners.
• Issues are proactively managed through completion with appropriate follow-up and communication.

Qualifications:

• 3+ years of experience in legal services, billing, claims, customer support, data management, or other related business function.
• Experience researching and resolving operational, billing, payment, or data-related issues.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office applications, including Excel.
• Experience working across multiple systems and managing large volumes of information.
• Strong organizational, problem-solving, and time-management skills.
• Ability to communicate effectively with internal and external business partners.
• High School Diploma required; Associate's or Bachelor's Degree preferred.
• Experience with legal eBilling platforms, claims systems, or payment systems preferred.

What Sets You Apart:

• Strong team player who collaborates effectively across functions and contributes to shared goals.
• Customer-focused mindset with a commitment to delivering responsive service and positive outcomes.
• Strong problem-solving and research skills, with the ability to investigate issues, identify root causes, and coordinate effective resolutions.
• Ability to build productive relationships and establish credibility with law firms, vendors, and internal business partners.
• Excellent written and verbal communication skills, with the ability to clearly and professionally convey information.
• Comfortable navigating multiple systems and applications to research, troubleshoot, and resolve issues.
• Ability to manage competing priorities and meet deadlines in a dynamic environment.
• Highly detail-oriented with a strong focus on data quality and accuracy.
• Self-starter who takes initiative and works independently while remaining aligned with team objectives.
• Curiosity and willingness to learn and adopt emerging technologies, including AI, to support process improvements and operational efficiency.

Work Arrangement:

• Monday-Friday, 8:00 AM-5:00 PM (Eastern/Central)
• Hybrid: Hartford, CT; San Antonio, TX; Lake Mary, FL; Phoenix, AZ; Naperville, IL (in-office Tuesday-Thursday)
• Remote: Available for candidates outside these locations, with occasional travel as business needs require

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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