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Position Overview:
You will apply your strategic and operational skills as Chief of Staff to the AI and DT&A Practice Leader. This role sits at the intersection of go-to-market execution, internal AI enablement, firm governance, and operating discipline — responsible for enabling the Practice Leader to operate at their highest level while ensuring the AI & DT&A Practice runs with consistent rhythm and strategic clarity. You should be passionate about AI strategy, business operations, and the role technology plays in transforming professional services. This is an ideal opportunity for a high-caliber operator to grow in a fast-paced, innovation-led environment.
What You’ll Do: Serve as a Trusted Partner to the Practice Leader
The central dimension of this role is serving as a fully aligned strategic partner to the Head of AI & DT&A. The Practice Leader builds — you run. Your success is measured by the Practice Leader's ability to say they cannot operate effectively without your partnership, and by the AI Lab's ability to operate with consistent, well-understood rhythm.
Practice Leader Capacity Extender
Drive and support strategic initiatives across the AI Lab and DT&A Practice, coordinating with the National Service Line and AI Lab team leaders.
Own agendas, materials, and facilitation for weekly, monthly, and quarterly leadership forums.
Operating Discipline
Own the leadership operating rhythm — meeting cadences, follow-through, and initiative accountability.
Translate priorities into structured plans with clear owners and timelines, ensuring execution stays aligned with firmwide strategy.
AI Go-to-Market Execution
Serve as the connective tissue between the Practice Leader, Marketing, and BD. Drive AI-specific commercial strategy, pipeline hygiene, and GTM Champion engagement across service lines.
AI Strategy, Investment & Governance
Steward the firm's AI investment. Own the governance model for use case intake, prioritization, and production deployment, and ensure AI spend is visible, well-forecasted, and tied to measurable output.
FP&A Partnership
Accelerate the maturity of the financial operating model for the AI Lab and DT&A Practice, enabling the Practice Leader to use data to drive decisions rather than backward-looking reviews.
Core Responsibilities:
Business Strategy & Governance
Develop the AI and DT&A market strategy in partnership with the Practice Leader and Service line leaders to drive growth, profitability, and performance; hold leadership accountable for moving strategy forward
Design and own the Lab's AI governance model end to end — use case intake, sizing and scoring, Steer Co prioritization, and production deployment
Financial Planning & Analysis
Partner with FP&A to set annual budgets and goals, establish KPIs, review key metrics, and translate financial reporting into recommended actions
Lab Operations & Process Improvement
Own and run the Lab's operating calendar and leadership meeting rhythm, with clear owners, timelines, and follow-through
Identify people, process, and operational pain points across the practice, and develop strategies to improve and scale them
Go-to-Market & Revenue Enablement
Lead AI GTM Champion calls and channel management; drive pipeline hygiene and own GTM collateral libraries
Track and report on weekly pipeline, won work, revenue, and AI consent metrics; escalate as needed
Represent AI on the firm-level Strategic Pricing initiative, leading firmwide comms and the change cascade for AI pricing
Communications & Change Management
Develop and execute a communications plan for the AI DT&A Practice; partner with firmwide Communications, Marketing, and Operations to ensure alignment with firm-wide strategy and messaging across townhalls, AI videos, Field Guides, website updates, and market events
Work with Operations and practice leadership to execute key change management initiatives, ensuring updates cascade top-down
Prepare and support materials for SteerCo, Board, Partner meetings, firm townhalls, and Practice Leader calls; attend and present where appropriate
Leadership Relationships & Team Development
Build strong relationships with key business and functional leaders across the practice and the broader firm
May manage and develop direct reports as the team continues to grow; coach and mentor team members with a goal of developing and retaining talent at CrossCountry
Key Indicators of Success:
You have established yourself as a trusted strategic partner and proxy to the Head of AI and DT&A Practice Leader
Consistent, disciplined operating rhythm is maintained across the team, meetings are purposeful, decisions get made, and nothing falls through the cracks
Strategic initiatives are executed — not just planned
The team is able to spend more time on high-value work (sales, delivery, innovation) because operations run smoothly
You have displayed a high level of confidentiality and professional maturity
What You'll Bring:
Minimum 8–10 years of experience in management consulting, strategy, or a chief of staff / TMO-type role
Deep fluency in AI — not as a developer, but as a strategist and operator who can translate between business needs and AI capabilities
Proven track record running complex, multi-stakeholder programs at the firm or practice level
High-quality professional presentation skills, including excellent writing and executive communication; comfortable presenting to boards, partners, and C-suite
Ability to operate independently without close supervision; proactively identifies challenges and recommends solutions
Strong command of priorities and deadlines; highly organized with the ability to zoom out to strategy and zoom in to execution
Bachelor's degree (or higher)
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Benefits Summary
The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.
Equal Employment Opportunity (EEO)
CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.
As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.
