With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Job

As a Cash & Collections Analyst, you will manage global cash receipts and drive accounts receivable collection efforts to ensure optimal cash flow and financial stability. In this role, you will collaborate closely with cross-functional teams like Sales, Billing, and Accounting to resolve customer payment discrepancies and streamline financial operations. You will also leverage modern financial systems and automation tools to optimize daily workflows and improve process scalability. Your work will directly protect customer relationships while maintaining complete, accurate financial records across global operations.

Responsibilities

• Manage global cash receipt postings and execute targeted collection outreach to maintain low past-due balances and ensure accurate account reconciliations.
• Collaborate with Sales, Billing, Support, and Accounting teams to investigate and resolve payment blockers, account disputes, and cash application discrepancies.
• Analyze account aging, payment trends, and financial risk to prioritize high-impact follow-ups and recommend proactive risk-mitigation strategies.
• Support month-end close operations, account reconciliations, and reporting while ensuring rigorous documentation and internal control standards.
• Identify process inefficiencies and support automation initiatives by testing, documenting, and implementing workflows using ERP, CRM, and approved AI tools.
• Maintain clear, cross-functional communication and hand-offs across global time zones to ensure consistent, scalable finance operations.

Minimum Qualifications

• 2+ years of professional experience in B2B collections, accounts receivable, cash application, or finance operations.
• Experience performing financial reconciliations, reviewing account aging, and managing customer account records.
• Proficiency in Microsoft Excel, including experience using pivot tables, lookups, and data filters for analysis.
• Demonstrated ability to communicate financial information clearly and resolve account issues professionally with internal and external stakeholders.
• Experience utilizing AI-enabled tools or workflow automation to streamline routine finance and accounting tasks.

Preferred Qualifications

• Hands-on experience using ERP and CRM systems such as NetSuite and Salesforce.
• Proven ability to manage competing priorities, meet strict deadlines, and navigate complex customer escalations effectively.
• Strong problem-solving and process-improvement skills with a track record of identifying gaps and enhancing operational efficiency.

This posting is for an existing vacancy.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is $75,000.00 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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