Sobre este puesto de Card Operations Analyst en Chevron
About Us
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
Chevron supports its operations in the Philippines and worldwide through two subsidiaries: Chevron Philippines Incorporated (CPI), which manages downstream operations and markets Caltex brand fuels, lubricants and petroleum products, and Chevron Holdings Incorporated (CHI), a global business services organization. Established in 1998, CHI provides business support services in finance and accounting, information technology, supply chain management, human resources, customer service and marketing. It serves Chevron affiliates around the world and has grown to be one of the leading global business services organizations in the Philippines. The company has received various recognition as one of the country’s top employers and as a champion of diversity and inclusion in the workplace.
At Chevron, we believe humanity can solve any challenge – including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow.
About the Role
We have an exciting opportunity in Chevron Philippines Inc. for a Card Operations Analyst. This role will be based in Makati, Philippines.
The Card Operations Analyst is responsible for the efficient execution of card-related operations supporting StarCard, StarCash, merchant accounts, payment terminals, loyalty programs, and related services. The role manages operational and financial processes, vendor and merchant coordination, reporting, inventory, and budget activities while ensuring accuracy, timely resolution of issues, compliance with established procedures, and achievement of service-level agreements. Responsibilities include, but are not limited to, the following:
Key Responsibilities:
- Operational Management
- Oversee the delivery of StarCards, cheques, and StarCash
- Manage mailbox accounts
- Address delivery-related concerns and monitor suspended transactions to ensure timely processing and accurate audit reporting
- Terminal Management
- Coordinate deployment of terminals and maintain the Power BI dashboard for accurate tracking
- Handle terminal assets during site closures and retailer changes, ensuring smooth transitions in compliance with internal processes
- Financial Processing
- Process transaction adjustments for StarCard transactions
- Set up Merchant Service Fees (MSF) and handle transaction reimbursements
- Prepare and send Statements of Account (SOA)
- Loyalty Program
- Manage loyalty program reimbursements and ensure proper crediting of transactions
- Rebate and Adjustments
- Handle rebate processing and sundry adjustments, ensuring accuracy and compliance with contractual agreements
- Reporting & Documentation
- Prepare and distribute Maya terminal status reports to districts
- Manage monthly declaration lists for eligible StarCard customers for towing assistance
- Vendor & Merchant Coordination
- Coordinate with vendors for StarCard/StarCash deliveries, vendor relationship managers, and towing services to meet SLAs
- Work with procurement on vendor renewal and sourcing to ensure cost efficiency and quality
- Administrative & Strategic Support
- Oversee inventory management and contribute to OPEX forecasting based on historical data
- Handle SO# creation for all card operations-related vendors
- Perform other tasks as assigned
About You
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
Knowledge, Skills, and Experience:
- Bachelor's Degree in business-related courses or equivalent degree
- Knowledgeable in SAP and Salesforce
- Proficient in the use of MS Office applications
- Good oral and written communication skills
- Strong interpersonal, organizational, analytical and problem-solving skills
- Can deliver effective presentations across a multi-cultural customer base
Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.
Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.
Benefits
- Competitive salary
- Health care coverage for you and your eligible dependents
- Annual corporate incentive bonus when the company meets established goals
- Recognition & awards program
- Life insurance
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
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