Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

American Express Global Business Travel has exciting opportunities within the Global Technology and Enterprise Strategy space as a Business Systems Analyst. In this role, you will support the product manager in many areas, including application testing and validation, process documentation, and ensuring application stability.

What You’ll Do

• Application testing (both front [UI] and back end [API])
• Application validation for bug fixes and new functionality/enhancements
• User story creation and prioritization
• Assist with managing a product backlog
• Attend internal meetings with stakeholders for an array of projects and initiatives
• Release planning
• Incident management
• Defining and documenting best practices

What We’re Looking For 

• At least 3 years of Business Systems Analyst experience or the equivalent
• Solid travel industry background
• Excellent oral and written communication skills
• Scheduling flexibility to support product releases
• Ability to work under minimal supervision
• Comfortable working in a dynamic team environment
• Building and maintaining relationships with relevant support teams
• Loves to document
• Excited about exploring process improvements
• Working closely with a development team to bring new functionality to life
• Must be willing to work in 2nd shifts (3:00 PM PHL to 12:00 AM PHL time zone) with 3 days visit in office

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

This role is for CWT, a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!