About The Role

As a Business/Solution Analyst – Finance in our Regional Hub/Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur, you will have the opportunity to work within the Global IT Solutions team, assisting in the delivery of IT solutions that address business needs, including ERP implementations, and support for JOST/Hyva’s global operations. This role involves collaborating with various departments to understand internal processes, operations, and requirements, with a focus on business processes. The BA helps ensure that project deliverables align with JOST/Hyva’s strategic goals and supports the IT organization in post-implementation maintenance and ongoing user support.

Your key responsibilities will include but not limited to:

• Requirements Analysis & Solution Design: Support the translation of business requirements into functional IT solutions within ERP and other applications.
• Stakeholder Collaboration: Assist as a contact point for global business process owners, facilitating communication to improve processes and satisfaction with IT services.
• Project Lifecycle Participation: Participate in all phases of the project lifecycle, including requirements gathering, solution documentation, UAT, data migration, and go-live support under the guidance of senior team members.
• Documentation & Reporting: Help prepare and maintain project documentation for end-users and support teams, and contribute to reporting on project progress.
• Solution Validation & Quality Assurance: Work alongside senior business analysts to validate solutions, conduct basic quality assurance tests, and ensure enhancements meet organizational requirements.
• Post-Implementation Support: Provide first-level support to business units, helping resolve operational issues and ensuring solutions function seamlessly. Gather feedback and assist in user training.
• Continuous Improvement: Participate in root cause analysis and suggest improvements in processes to boost efficiency and productivity in IT services.
• Collaboration & Communication: Work closely with internal SMEs and vendors, gaining experience in managing vendor interactions and coordinating with other IT subdepartments. The role is also required to ensure detailed documentation for support colleagues and end users, and manage training and knowledge transfer sessions to internal teams.
• Project Coordination & Reporting: Participate in project activities, assist in the development of IT project plans, report progress to management, and communicate with all relevant stakeholders to ensure alignment and timely completion.
• Change Management: Participate in change management processes by documenting, explaining, and reviewing requested changes. Support change initiatives and related activities.
• Vendor & SME Collaboration: Work closely with internal subject matter experts and vendors to validate solutions, coordinate on enhancements, and ensure all requirements are met. Facilitate open communication to manage vendor-related issues and enhancement requests effectively.

In this role you will be collaborating with various stakeholders across the business including, internally – Global IT team, Business Process Owners, Subject Matter Experts & Key Users; externally – ERP Implementation Partner & other IT Vendors.

Our Regional Hub supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed.

You will be joining a newly formed Shared Services Centre team, with opportunities to grow, within IT Solutions or wider Global IT functions.

About You

To be successful in this role you will have:

*** SKILLS ***

• ERP Knowledge: Good understanding of ERP systems with at least 1-2 cycles of ERP implementation., Familiarity in systems such as Infor LN, Microsoft Dynamics, or SAP being advantageous.
• Analytical Abilities: Good problem-solving skills, with the ability to analyze data and assess business processes.
• Communication Skills: Effective communicator with strong written and verbal skills; able to interact with colleagues across different levels. This position is also required to work closely and support the seniors within the team
• Detail-Oriented: Highly organized, with a commitment to quality and accuracy in documentation and deliverables.
• Team Player: Collaborative and capable of building positive relationships with team members and stakeholders.
• Adaptability: Culturally sensitive and adaptable to work with diverse teams, open to learning and taking direction.
• Proactive Attitude: Demonstrates a willingness to take initiative in tasks and manage project changes with guidance.

*** POSITION REQUIREMENTS ***

Educational Level:

• Degree in Finance, Accounting, IT, or related fields.

Professional Experience:

• THOSE WHO HAVE PRIOR WORKING EXPERIENCE IN MANUFACTURING IS HIGHLY PREFERRED;
• 1 – 3 years of experience in an Enterprise Resource Planning (ERP) implementation role, preferably with consulting experience and exposure to ERP implementations;Relevant exposure to Financial ERP processes such as Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Warehouse, Procure to Pay, Quote to Cash, Plan to Produce, etc;

Availability:

• Willingness to attend to urgent issues outside of official working hours and ability to travel as required.

Language Proficiency:

• Fluent in English, with additional language skills in Mandarin considered an asset.

Your Location:

                                                                                                                                                                                                                                        
Diversity, Equity & Inclusion (DEI)
We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.

Join us and be part of a team where everyone belongs!