Skill required: Supply Chain - Warranty Management
Designation: Business Advisory Analyst
Qualifications:Advance Diploma In Mechanical / Manufacturing Engineering
Years of Experience:3 to 5 years
About Accenture
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What would you do? • Supplier Warranty Recovery (SWR) is a business service that helps Original Equipment Manufacturers (OEMs) recover warranty costs from suppliers responsible for defective components that fail during the machine warranty period. The service combines technical claim assessment, supplier negotiations, warranty agreement management, analytics, and recovery operations to minimize warranty spend and improve supplier Rec. • Supplier Warranty Recovery (SWR) is a business process designed to recover warranty-related costs from suppliers when a supplied component is determined to be responsible for a product failure during the warranty period. The process helps Original Equipment Manufacturers (OEMs) reduce warranty expenses, improve profitability, and drive supplier accountability through technical claim assessment, negotiation. • Skilled in end-to-end warranty recovery operations for global OEMs, including technical claim assessment, root cause analysis, supplier liability determination, warranty agreement interpretation, supplier negotiations, appeals management, part return coordination, and recovery optimization. Experienced in SAP, Supplier Portal, Qlik Sense, analytics, and stakeholder management to
What are we looking for? • We are looking for professionals with experience in warranty claim management, supplier recovery, technical failure analysis, supplier negotiations, and data-driven decision-making. The ideal candidate should be capable of assessing warranty claims, determining supplier liability, interpreting warranty agreements, conducting root cause analysis, managing supplier interactions, handling appeals and part returns, and utilizing tools such as SAP, Excel, Qlik Sense, and Supplier Portals. Strong analytical, communication, stakeholder management, and problem-solving skills are essential to maximize
Roles and Responsibilities: • The Supplier Warranty Recovery (SWR) Analyst is responsible for recovering warranty-related costs from suppliers when a supplier-owned component contributes to a field failure. The role combines technical claim assessment, supplier negotiation, warranty agreement interpretation, failure analysis, and financial recovery management. • The analyst works closely with: • OEM Warranty Teams • Suppliers • Technical Analysis Centers (TAC) • Quality Teams • Engineering Teams • Purchasing Teams • Supplier Recovery Leadership (L3)

Advance Diploma In Mechanical / Manufacturing Engineering

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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