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Job Summary:

HP is known as the founder of the Silicon Valley back in 1939. +80 years after, HP continues to have a brilliant future ahead.  

Services Supply Chain (SSC) is the “engine” to deliver Spare Parts, Repair and Refurbishment solutions, globally for HP Customers In-Warranty, Lifecycle Services, Managed Services (Contractual) and RPB (Replacement Parts Business).

Our vision is “Customers choose to stay with HP—and recommend us—thanks to their positive service experience, becoming a competitive advantage for HP”. Our Mission is to “Ensure on-time, predictable, and seamless service journeys for every customer”.

The BMS lead is a high impact, high visibility position accountable to drive and improve overall Delivery Performance Management Systems in our own organization, across SSC SCOR Functions (Planning, Make, Logistics, Procurement) and interlock with business (CS – Customer Support) stakeholders.

Key Deliverables:

• Drives and Improves overall Delivery Operations SSC Business Management System to secure Delivery Performance Goals Globally and drive Executive Alignment.

• Partner with Delivery Operations Managers (peers) performance deviations recovery plans.

• Partner with broader SSC SCOR Functions at M2/Dir level to lead global disruptions plans and long-term preventive improvements opportunities.

• Partner with broader CS functions for E2E Reviews and Improvement Plans.

• Manage and Leads Global Operational Disruptions and Executive Escalations.

• Owns Global Program to elevate Overall SSC BMS from actual governance to Global Excellence, including Processes (global alignment/simplification), Tools (Command Center) and People (Knowledge / skills development plans).

• Leads Executive L2/L1 level Reviews Readiness (VP / SVP): Weekly Operational Package, SSC L1 MOR readiness, CS L2 MOR, CS L2 QBRs, Global Executive Escalations and Recovery Plans.

 Education and professional experience required:

• Bachelor's or Master's degree in Engineering, Business Management, Computer Sciences, or equivalent

• Typically, 10- 15-years’ experience.

• MBA, PMP/PMI, L6S will be a plus.

• Solid experience in Services Supply Chain, Customer Support, Services Delivery Businesses.

Personal skills and qualities:

• Growth mindset. Positive and constructive attitude to challenges.

• Strong leadership. Proactive, autonomous and Entrepreneurship mindset.

• Excellent Executive level communication and influential skills. Simplify the complex.

• Stakeholder management at Dir/VP Level.

• Strong Analytical skills. Root Cause Analysis. Develop and implement action plans.

• Ability to work in a complex, matrix organizations leading virtual teams, and with global stakeholders.

• Structured mindset and approach.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"