Work Schedule

Environmental Conditions

Job Description

Proposed role profile - Automation Support

Associate Systems Developer

Automation Support

Experience

1-2 years

Primary Focus

L1 / L1.5 automation operations, testing and minor enhancements

About the Role

The Associate Systems Developer supports the day-to-day operation, monitoring, testing and maintenance of business automation solutions built primarily on Microsoft Power Platform and RPA technologies. The role focuses on first-level troubleshooting, documented recovery procedures, testing and production support, while providing opportunities to contribute to low-complexity enhancements under the guidance of experienced developers.

Key Responsibilities



Monitor scheduled automation jobs and identify failed, terminated or incomplete executions.

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Perform initial troubleshooting using execution logs, error messages, alerts and approved support procedures.



Restart, reprocess or recover automation jobs by following documented Runbooks and validate successful completion.

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Create, update and track incidents/service requests with clear evidence; escalate issues requiring deeper technical investigation to L2 support.

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Execute regression testing for application patches, upgrades, migrations and configuration changes; prepare test data and capture evidence.

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Support BAT/UAT, production deployments, hypercare and post-deployment validation for new or changed automations.

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Maintain PDDs, SDDs, Runbooks, known-error records and troubleshooting documentation.

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Perform routine maintenance, minor configuration changes and low-complexity automation enhancements.

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Develop or modify basic Power Automate workflows and Power Apps components; work with SharePoint, Dataverse and SQL as required.

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Use existing APIs/connectors according to solution specifications and support basic Power Automate Desktop or Blue Prism activities where applicable.



Identify recurring failures and improvement opportunities and work with L2 developers to improve automation stability.

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Participate in scheduled support rotations and communicate clearly with business, application and technical teams during incidents.

Required Skills



1-2 years of relevant experience in RPA, automation development, application support or software development.

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Working knowledge of Microsoft Power Automate and exposure to Power Apps, SharePoint, Dataverse and SQL.



Basic understanding of REST APIs, system integrations, programming/scripting and relational databases.

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Ability to interpret logs and troubleshoot routine automation failures using structured procedures.

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Strong analytical, problem-solving, documentation and communication skills.

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Ability to manage multiple priorities, follow defined procedures and work independently on routine issues.



Exposure to ServiceNow or another incident/change management platform is desirable.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline, or an equivalent combination of education and relevant experience.

Role Outcome

Reliably operate and support the automation estate at L1/L1.5, resolving routine issues without unnecessary developer intervention and building the technical capability to progress into L2 engineering.