The purpose of this role is to supervise the execution of standard Operational Finance activities for the market. Lead day-to-day procurement operations and a team of analysts, ensuring accurate, timely, and compliant delivery across Coupa transactions, supplier enablement, contract administration, reporting, and audit support. The role owns workload management, service quality, stakeholder communication, coaching, and continuous improvement.

Job Description:

Key responsibilities:

• Process and oversee purchase requisitions in Coupa, ensuring compliance with procurement policies.

• Coupa Supplier Enablement:

- Review and approve new supplier requests

- Perform due diligence reviews for new and existing suppliers, coordinating with business owners to collect and validate required information

- Provide end user support and training on new supplier requests.

• Coordinate contract administration processes, including document workflow management, contract renewal monitoring, and intake and assignment of new requests through Planner Board and LawVu systems

• Provide general procurement support for business users and suppliers, resolving routine inquiries and escalating complex issues appropriately

Stakeholder Alignment & Development — Cross-Functional Collaboration

• Coordinate with US-based procurement leadership to prioritize workload, clarify requirements, and escalate issues or risks in a timely manner
• Respond to basic business user and supplier inquiries with professionalism and accuracy, providing clear communication regarding procurement timelines and status
• Support procurement excellence by documenting workflows, identifying process improvement opportunities, and assisting with implementation of approved recommendations
• Participate in training and knowledge transfer activities to build analyst expertise and support organizational continuity
• Lead, coach, and develop procurement analysts through regular guidance, knowledge sharing, and performance feedback
• Allocate work, monitor capacity and priorities, and ensure service levels, accuracy, and turnaround commitments are achieved.
• Perform due diligence for new and existing suppliers, coordinating with business owners to validate required information.
• Review complex or high-risk transactions, provide approvals within authority, and ensure issues are escalated promptly.
• Maintain team readiness through cross-training, backup planning, and current process documentation.
• Implements process controls to ensure Operational Finance deliverables are achieved on an accurate and timely basis
• Reviews process documentation ensuring compliance to policies and audit requirements
• Effectively supervises the team and its deliverables including execution on key process performance indicators
• Identifies continuous process improvement initiatives and implements best practices to achieve operational efficiencies
• Effectively identifies risk and manages escalations with key stakeholders where process deficiencies are identified
• Engage stakeholders to clarify requirements, set expectations, and address concerns with the Operations Manager

Procurement Operations:

• Oversee purchase requisitions, supplier requests, supplier enablement, and due diligence activities in Coupa.
• Ensure supplier information and supporting documentation are complete, accurate, and compliant before approval.
• Coordinate contract workflows, renewals, and request intake through Planner Board and LawVu.
• Provide functional guidance to business users and suppliers, resolving complex operational queries.

Governance, Controls and Reporting:

• Own adherence to Standard Operating Procedures, procurement policies, controls, and audit requirements.
• Monitor quality and control results, identify exceptions or root causes, and implement corrective actions.
• Conduct due diligence supplier research and documentation support, including supplier background checks, compliance verification, and documentation collection
• Validate recurring operational, compliance, governance, and performance reports before circulation.
• Support internal, external, and client audits through timely evidence, documentation, and process traceability.

Stakeholder Management and Improvement

• Act as the primary operational contact for stakeholders, providing clear updates on priorities, risks, and service performance.
• Partner with the Operations Manager and cross-functional teams to resolve escalations and manage changing business priorities.
• Identify and implement process improvements, standardization, automation, and control enhancements.
• Support change implementation, user training, and adoption of procurement systems and processes.

Skills and Capabilities:

• Proven team leadership, work allocation, coaching, and performance-management capability in an operations environment.
• Strong knowledge of procurement operations, supplier onboarding, procure-to-pay controls, contract administration, and audit support.
• Proficiency in Microsoft Excel for operational analysis, reporting, reconciliations, and performance tracking.
• Clear written and verbal English communication, with confidence engaging US-based stakeholders across time zones.
• Strong problem-solving and decision-making skills, including root-cause analysis and risk-based escalation.
• Customer-focused, organized, and able to manage competing deadlines in a high-volume, distributed environment.
• Availability to work aligned with US Eastern Time Zone hours.

What we’re looking for:

• B.Com, M.Com, MBA, or equivalent qualification in procurement, finance, supply chain, or a related discipline.
• 10 to 12 years of relevant experience, including at least 2 years leading a team or coordinating operational delivery.
• Hands-on experience with Coupa or another procure-to-pay/eProcurement platform; supplier enablement and compliance experience preferred.
• Exposure to Microsoft Dynamics 365 or another ERP environment, particularly supplier, purchasing, or invoice workflows, is an advantage.

Location:

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent