A.   PRIMARY Purpose (Why does this job exists)

To meet the AMC & Service operations requirements in HVAC Field experience.

B.   primary DUTIES:

1.       To Render service support for HVAC  AMC and Warranty customers and satisfying their needs

2.       Mandatory required Hands on experience fields service on HVAC chillers electrical and mechanical

3.       Maintaining RT/TAT, PM adherence & FTR to achieve cost reduction

4.       Attaining Appreciation letters towards customer satisfaction

5.       Breakdown calls, compressor overhauling / hi-skill jobs for Hyderabad

6.       Implementing Predictive analysis and new service

7.       Timely LNM execution for revenue generation

8.       Monitor and groom team working through associates/third party

9.       Has to be a self-motivated person and should take initiatives

10.    Achieving customer satisfaction by improving RT/TAT& PM adherence

11.    Maintaining relationships with key influencers / decision-makers with customer organizations to generate revenues through PSA/L&M

12.    Constant up gradation of new technologies to chiller system knowledge like screw and centrifugal chillers

13.    Managing team of engineers & Technicians working under and supporting on technical aspects to resolve the customer quarry / issues at sites

C.   Education, Technical Skills, knowledge and experience

1.       B.E. / B.Tech. / Diploma (Engineering)

2.       8+ Min experience in HVAC&R industry with service profile

3.       Knowledge & Hands on experience in Screw, Centrifugal chillers

4.       Knowledge of Electrical

5.       Good communication and Presentation Skills

6.       Knowledge of MS-Office

7.       Skill to manage the team of Engineers /Technicians