Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide clarity and support, while also leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction.

Key Responsibilities
-Provide L2 Network Support and troubleshooting
-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999
-Flexibility towards working on shifts.
-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.
-Front End Internal, External, and client audits and work towards the closure of the findings.

Technical Experience
Mandatory
- Strong technical expertise in configuring and troubleshooting any of the firewalls, with a preference for Fortigate or Palo Alto.
- Strong technical knowledge on configuring and troubleshooting Switching and Routing

Additional Skills
-Knowledge on Cloud Technology
-Knowledge on Scripting
-Knowledge on Wireless Technology
-SSL VPN Configuration and Troubleshooting

Professional Attributes
-Excellent verbal and written communication skills.
-Customer handling skills and good interpersonal skills
-Ability to take complete ownership of the tasks
-High level of initiative and innovative ideas
-Positive Attitude towards work
-Ability to work as Team
-Work independently with minimal assistance

Additional Information
-Certification on Cloud Technology
-Any degree 15 years of Full-time education

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.