The AI Process Analyst sits at the intersection of business strategy and emerging technology. In this role, you will partner with stakeholders across Marketing, Sales, Operations, Accounting, Finance, HR, and Support to deeply understand their objectives and reimagine existing workflows in an AI-native manner. Your goal is to move beyond incremental improvements, building unified, persona-based experiences consisting of AI-built applications and autonomous agents that leverage our core enterprise systems. 

Key Responsibilities 

• Strategic Partnership: Collaborate with business leads to identify pain points and document current-state processes with an eye for transformation. 
• Workflow Reimagining: Challenge the status quo by reimagining how work gets done when AI is the primary driver rather than an afterthought. 
• Agent & App Development: Build and deploy AI-driven applications and autonomous agents that consolidate fragmented tasks into a singular, persona-based experience. 
• Systems Orchestration: Ensure AI experiences effectively connect to and utilize our enterprise tech stack — specifically Salesforce, NetSuite, and Workday — as the primary Data of Record (DoR). 
• Cross-Functional Translation: Act as the bridge between technical possibilities and business realities, ensuring AI solutions provide tangible value and high adoption rates. 

Core Competencies 

• AI & Agent Mastery: Proficiency in prompting across various LLMs (e.g., OpenAI, Anthropic, Gemini) and a foundational understanding of AI agent development and orchestration. 
• High Business Acumen: Ability to quickly grasp diverse business models and identify specific opportunities where AI can move the needle.

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CAREERS AT NETSKOPE 

• Ambiguity Architect: You thrive in undefined environments. You possess a constant curiosity and a drive to learn through experimentation, iterative building, and navigating ambiguity without a map. 
• Clear & Concise Communication: Exceptional ability to write clearly and distill complex technical or process-driven concepts into simple, actionable insights. 
• Human-Tech Intuition: A deep understanding of the intersection of humanity and technology — ensuring tools are intuitive and enhance the human work experience. 

Foundational Knowledge & Experience 

• Professional Background: ~5 years of experience in a role connecting business needs with technological solutions. We welcome candidates from either the technical or business side who demonstrate strong logical reasoning. 
• Systems Fluency: A general understanding of how modern business systems work, including how data moves between objects and the basic logic of relational databases. 
• Enterprise Tool Awareness: A general understanding of enterprise platforms such as Salesforce, NetSuite, and Workday and their standard business workflows. 
• Process Visionary: An innate ability to see a list of manual steps and reimagine them as a seamless, automated flow.

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