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Help us Build our AI Enablement Team

We're not just hiring — we're inviting you to build the future. If you're curious, driven, and ready to leave your mark, this is your invitation to explore an AI role with us.

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. 

Artificial Intelligence is no longer just a technology project for us. It is becoming a fundamental part of how our organisation operates, serves our customers, develops our colleagues and delivers strategic impact.

As we accelerate our AI ambitions, we are expanding our organisational AI capability, and we are looking for exceptional people to join us.

This is not a traditional recruitment campaign.

We are not starting with a fixed organisational design, a list of pre-defined roles, or assumptions about where the best talent sits. Instead, we are looking for individuals who can help us unlock and embed the full potential of AI across our organisation.

So, whether your expertise is in AI strategy, delivery, transformation, governance, technology, learning, communications, change management, operations, process improvement or adoption, we want to hear from you.

What We're Building:

We are creating a multidisciplinary AI Enablement Team focused on turning organisational needs and AI opportunities into practical solutions, measurable benefits and sustainable ways of working.

The ambition is to:

• Shape and execute our AI strategy.
• Develop and deliver an AI roadmap that creates measurable outcomes.
• Extract value from licenced and ‘off the shelf’ AI tools
• Improve operational processes and ways of working.
• Increase organisational AI fluency and confidence.
• Support colleagues to adopt AI safely and effectively.
• Transform services through smarter systems and automation.
• Ensure responsible, ethical and governed use of AI.
• Identify, develop and scale high-value AI use cases.
• Build organisational capability that enables continuous innovation.

Who We Are Looking For

We believe realising benefit from AI requires a diverse mix of skills, experiences and perspectives. Rather than fitting into a pre-determined role, your experience and skillset will help us define what our future AI Enablement Team becomes.

You may bring expertise in one or more of these areas:

• Strategy: shaping AI direction, roadmaps and priorities.

• Delivery: turning ideas into scalable solutions and measurable outcomes.

• Operations: improving processes, customer journeys and ways of working.

• Adoption: building AI confidence through learning, engagement and change.

• Assurance: enabling responsible, ethical and well-governed AI.

• Capability: creating practical AI tools, services, standards and sustainable practices.

What Matters Most

More than your current job title, we are interested in:

• Your curiosity and learning agility.
• How you’ve improved outcomes through technology.
• Your demonstrable ability to influence and collaborate across all levels including executive.
• Evidence of driving meaningful adoption and change.
• Your ability to focus on practical business impact when it comes to new ways of working.
• Your commitment to responsible and human-centred AI.

If you have relevant experience and/or skills that you believe are suitable – we welcome applicants from a broad range of backgrounds.

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Flexibility: Work your way — we ask you to be in the office 4 days across the fortnight, the rest of the time is up to you!
• Wellbeing: [Health plan, discounted gym memberships, mental health support]
• Growth: We invest in your future with [courses, mentorship, promotions]
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy up to 15 days extra or sell up to 5 days (all figures are full-time equivalent)
• Generous non-contributory pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, Income protection, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Dental cover, Travel insurance amongst others
• Gym membership discounts, a fully equipped on-site wellness centre open 24/7 in London only, and remote classes

Let’s Make This Easy.

Apply with your CV in a few minutes – letting us know what excites you about the capabilities and AI experience you could bring in the supporting statement box.

Applications need to be submitted by 16th October 2026.

If we are curious about your profile and we want to hear more about you and your skills, we will invite you to an exploratory video interview and/or a telephone interview with a member of our Talent Team.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and show your interest now!

We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Don’t miss out - be part of the journey and take advantage of this opportunity to help us shape our future!