London Crossrail, Canary Wharf, Crossrail Station and Retail Mall Unit 20, Level Zero 1 Crossrail Place, Canary Wharf LONDON E14 5AR

Permanent - Full time, 40 hours a week. Monday to Friday

£30,500 per annum plus excellent benefits 

We make health happen:

At our Crossrail Health Clinic we offer a range of services to include; Mammograms, Health Assessments, Physio and Musculoskeletal appointments to name a few.  Our services and treatments are available to everyone – not just those with health insurance.

We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us.

You’ll help us make health happen by:

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout

• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails

• Proactive in maintaining a well presented reception and waiting areas

• Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results

• Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms

• Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure

• Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines

• Post – collect, open, date stamp, distribute incoming post, and post outgoing post.

• Generate letters as required by the business.

• Monitor stocks and order goods when required.

• Process invoices/delivery notes as per Bupa policy

Key Skills / Qualifications needed for this role:

• Excellent communication (Written and Verbal)

• Strong IT skills

• Experience with Meddbase desirable but not essential

• Deliver an outstanding Customer Service each and every time

• Good knowledge of excel and word

• Well organised, reliable and have a proactive attitude

• Knowledge of Medical Terminology (desirable)

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

• Enhanced pension and life insurance

• Bupa health insurance as a benefit in kind

• Option to join dental insurance scheme at a discounted rate

• Access to our Digital GP platform on you mobile

• Emotional wellbeing support

• Access to family mental health line

• Financial wellbeing channels

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.