Administration Volunteer

Location: Derby

Hours: Minimum 8

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the role

The Admin Support Volunteer will support the Derby City Life Links team with the day-to-day running of the service. This is a great opportunity for someone who is empathetic, open-minded and enjoys helping others, while developing their confidence, communication and administrative skills.

You’ll gain experience in handling enquiries, referral pathways and processes, maintaining accurate records and providing information and navigation support to people accessing the service.

Key duties

• Respond to enquiries and emails received by the service.
• Handle calls to the Information Line from individuals seeking support and professionals making referrals.
• Process referrals accurately and efficiently.
• Maintain accurate logs, records and data sheets.
• Contact people referred to the service by phone and email.
• Provide general information, advice and navigation support by phone or face to face.
• Support the team with the day-to-day running of the Information Line.
• Promote and signpost activities and resources available within the wider community.

About you

We’re looking for someone who is confident, professional and committed, with a genuine interest in helping others. You’ll be comfortable communicating with people by phone and email and able to work both independently and as part of a team.

You’ll ideally have:

• Confident IT skills and good written communication skills.
• Excellent attention to detail.
• The ability to manage multiple tasks and keep track of progress.
• A non-judgmental approach towards people with lived experience.
• Good timekeeping and reliability.
• The ability to work on your own initiative, as part of a team and when following instruction.
• A professional, honest and committed approach.
• An understanding of Waythrough and its work.
• The ability to maintain professional boundaries, follow policies and guidelines, engage in supervision and complete relevant training.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date: