Sobre este puesto de Account Manager- US Sales en Gushwork
Key Responsibilities
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Own and manage a portfolio of existing customer accounts across the post-sales lifecycle.
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Develop account growth strategies to drive expansion revenue within assigned accounts.
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Identify and execute upsell, cross-sell, and account expansion opportunities.
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Conduct regular business reviews and strategic account planning sessions with customers.
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Build and maintain relationships with key stakeholders, decision-makers, and executive sponsors.
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Act as the primary point of contact for customer escalations and commercial discussions.
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Drive contract renewals and support negotiation discussions to ensure long-term partnerships.
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Monitor account health, customer engagement, and adoption trends to proactively address risks.
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Collaborate with internal teams including onboarding, implementation, support, product, and delivery to ensure customer success.
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Maintain accurate account plans, opportunity pipelines, forecasts, and CRM records.
Required Experience
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3–7 years of professional experience in Account Management, Key Account Management, Customer Success, Client Success, or Customer Relationship Management roles.
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Experience managing a book of business consisting of SMB / Commercial / Mid-Market accounts.
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Proven ownership of revenue expansion targets, account growth metrics, or renewal quotas.
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Experience managing customer renewals and commercial discussions.
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Track record of growing customer accounts through relationship-driven sales approaches.
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Experience working in B2B software, SaaS, enterprise technology, software products, or technology services environments.
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Experience engaging with multiple stakeholders across business, operational, and leadership functions.
Qualifications
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Strong Communication skills.
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Strong understanding of account planning and customer lifecycle management.
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Excellent stakeholder management and relationship-building skills.
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Strong negotiation, presentation, and business communication abilities.
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Ability to identify customer needs and translate them into commercial opportunities.
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Ability to independently manage customer conversations, priorities, and commercial outcomes.
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Experience supporting customer onboarding and adoption initiatives.
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Exposure to subscription-based, recurring revenue, or SaaS business models.
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Experience working in fast-paced, high-growth technology organizations
