Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a On-Call Infrastructure Engineer (DevOps) to join our team and provide exceptional customer support.

About the client

Our client develops software products across various business domains, including education, healthcare, business management, sports, and marketing.

Engagement details

This engagement involves occasional support, with only a few hours of active work expected per month in most cases. It can suit an engineer who already has a primary engagement and can combine it with on-call availability.

• Availability during an agreed coverage window of approximately 12 hours per day, aligned with the CET time zone
• Monitor email and alerts throughout the coverage window
• Acknowledge incoming incidents or requests within 30 minutes and confirm that they have been taken into work
• Begin troubleshooting and resolution promptly
• Only time spent actively working on incidents or requests is paid; standby time is unpaid

Responsibilities

• Investigate and resolve production infrastructure incidents
• Troubleshoot AWS, Linux, Docker, and MySQL environments
• Diagnose and resolve MySQL replication issues
• Restore service availability and document resolution steps
• Perform root cause analysis where required

Responsibilities

• Investigate and resolve production infrastructure incidents
• Troubleshoot AWS, Linux, Docker, and MySQL environments
• Diagnose and resolve MySQL replication issues
• Restore service availability and document resolution steps
• Perform root cause analysis where required

Requirements

• AWS EC2 administration
• CloudWatch
• Linux administration, particularly Ubuntu
• Docker and Docker Compose
• MySQL administration
• MySQL replication troubleshooting
• Production incident response
• On-call support experience
• Application Load Balancers
• CloudFront
• Strong operational troubleshooting skills

Strongly Preferred

• Terraform
• Packer
• Percona PMM
• PagerDuty
• Site24x7
• Backup and recovery operations
• Root Cause Analysis (RCA)
• AWS infrastructure troubleshooting

Nice to Have

• Java application troubleshooting
• PHP application troubleshooting
• Prometheus
• Grafana
• Datadog
• New Relic
• High-availability MySQL design
• Observability architecture