About this Manager, Active Directory Services role at AIA
Are you ready to shape a better tomorrow?
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
With respect to multiple technology knowledge• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs
Roles and Responsibilities:
Technical Operations and Performance Management:
• Lead and mentor a team of AD administrators and support engineers to ensure high performance and operational efficiency.
Active Directory Management:
• Oversee the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA.
• Ensure the stability, security, and performance of Active Directory across the organization.
Incident & Problem Managements:
• Act as an escalation point for Active Directory-related issues and ensure timely resolution.
• Conduct root cause analysis for recurring issues and implement preventive measures.
• Part of the Active Directory operations team, with on-call and standby duties activated based on business criticality to implement changes, fulfill requests, and resolve incidents.
Security & Compliance:
• Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies.
• Ensure compliance with industry standards, regulations, and organizational policies.
Performance Monitoring and Optimization:
• Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability.
• Collaborate with infrastructure and security to optimize AD configurations.
Vendor & Stakeholder Management:
• Collaborate with vendors and internal stakeholder to evaluate, select, and implement AD-related tools and technologies.
• Manage relationships with third-party service providers and ensure SLAs are met.
Budget & Resource Management:
• Develop and manage related budget.
• Allocate resources effectively to meet project deadline and organizational goals.
Minimum Job Requirements:
Relevant Experience:
• 7+ years of relevant experience in which at least 3 years in managerial position with regional coverage.
• Hands on experience on position related technical components.
OR
• An equivalent combination of qualifications and relevant experience.
Education:
• Bachelor’s degree holder of unviersity on Information Technology or related discipline
Technical Skills:
• Extensive knowledge of Active Directory, Group Policy, DNS, DHCP, CA and related technologies.
• Strong understanding of identity and access management (IAM) principles, including Azure AD, LDAP, and SSO.
• Experience with cloud-based directory services environments is a plus.
• Relevant certifications such as Microsoft Certified or equivalent are highly desirable
Build a career with us as we help our customers and the community live healthier, longer, better lives.
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